Customer Service Advisors

Job Type:
Job Sector:
Customer Service
North West
Salary Description:
�9078.00 per annum
TalentSpa Recuitment
Job Ref:

Customer Service Advisors - Part-time

Location: Birkenhead

Salary: �9078.00 per annum

Status: Permanent

Hours Per week: 16

Following an internal promotion, a fantastic opportunity has arisen for Multiple Customer Access Advisors - (Floating Positions) to join our busy Contact Centre.

This role is on a Fixed Term basis working 16 hours per week, based in our modern head office in Birkenhead. The office is easily accessible from most transport links with just a short walk from Hamilton Square train station and local bus routes. Free parking is provided to staff either on site or nearby.

Purpose of the Customer Service Advisor role:

The overall purpose of the role will be to;

The overall purpose of our roles will be to provide resolution to the variety of customer enquiries received within the Contact Centre. The Contact Centre predominantly deals with in excess of 3000 inbound calls weekly. You will be required to act as the first point of contact for our tenants and customers. You will identify enquiry types and customer needs within a wide range of issues including repairs, housing service, income, emergency issues and support.

About you as the Customer Service Advisor:

You will be someone with a positive and enthusiastic personality with a strong focus on customer service, attention to detail and positively contribute to the role and team you work in. The ability to plan, organise and prioritise work is essential and to be able to work with colleagues of all levels, both internal and external. Good verbal and written communication skills are a must and ideally you will be fully proficient in all Microsoft Office packages.

Interview Date: 4 & 6th July 2018

Closing Date: 22th June 2018

If you feel that you meet the above criteria of this Customer Service Advisor role then please apply now!

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .

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