Weekend Helpdesk and Switchboard Operator

Job Type:
Permanent
Job Sector:
Customer Service
Region:
London
Location:
London
Salary:
£10.20 to £10.20 per hour
Salary Description:
£10.20
Posted:
05/06/2018
Recruiter:
Sodexo
Job Ref:
SDX/TP/95897/352/KS

At Sodexo, we are always looking to recruit talented individuals and our expert service teams are no exception. 

Sodexo Healthcare are currently looking to recruit experienced Weekend Helpdesk and Switchboard Operators to join our ever-growing team in Central London.

As Helpdesk Operator, you will interact with our customers and suppliers ensuring a prompt, professional and efficient service, in terms of initial telephone or e-mail response, accurate recording of requests for service and escalating problems before they become issues.
Main responsibilities
Accurately record details of the caller, problem and severity and ensure that Sodexo Management are aware of situations which could develop into issues
Work within and to both client and Company processes and procedures
Respond quickly and efficiently to incoming telephone, email and facsimile messages in line with client service levels. Attention to detail when obtaining and inputting information
Have a clear and professional telephone manner
Achieve a high degree of customer and supplier satisfaction, applying logic and common sense to requests for assistance, ensuring that identified criteria are escalated in accordance with procedures
Identify any potential areas of improvement in work processes and provide suggestions and solutions
Be flexible and adaptable to change

Ideal candidate
Experience of providing helpdesk or call centre service, developing productive working relationships with key customers and suppliers
Good customer service skills
Basic Understanding of computer hardware, peripherals and applications e.g. networks, shared files and folders, report creation
Strong keyboard skills
Ability to work independently, flexibly and professionally – dealing with stressful and changeable situations
Strong attention to detail and adherence to standards
Proven IT skills, ability to demonstrate working knowledge of MS Office (Word, Excel and Outlook)

About the companyIn the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to further engage ex-forces personnel and reservists.  Those applying for roles with us who meet the essential criteria advertised under the ‘ideal candidate’ on the vacancy advertised are guaranteed to progress within the selection process.

**Keywords**

Help desk, Call handling, Customer Service, Healthcare, Hospital, reception, service desk

Contact Details:
Sodexo
Tel: 01276 687 000
Contact: Katie Shaw
Email:

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