Edinburgh Domiciliary Call Scheduler/Care Co-ordinator

Job Type:
Job Sector:
Health, Medicine
£10.67 to £10.67 per hour
Salary Description:
£10.67 - £10.67
Shaw Healthcare
Job Ref:

Shaw Healthcare are Care Coordinator to join our team based in our branch in Edinburgh to assist the branch manager in being responsible for and managing the day-to-day running of part/all of the services provided by the branch.
Main responsibilitiesTo be a good role model for all employees, being approachable and available as well as being consistent in all actions and decisions.

To assist the branch manager to set and maintain clear standards of service user support in line with Shaw healthcare’s quality assessment tool.

To assist the branch manager to develop a culture of continuous quality improvement, based on Shaw healthcare’s Organisational Philosophy.

To arrange a comprehensive induction process for all new employees and to assist the branch manager to ensure they are effectively introduced to the service, its values and aims, the service users and good care practices within their first week.

To assist the branch manager to conduct regular reviews with new employees during their probationary period and conduct a three monthly appraisal followed by a six month review to confirm the appointment or extend the probation.

To assist the branch manager to ensure all staff are annually appraised and that required standards of performance are being achieved; to manage under-performance through objective setting and regular reviews.

To identify individual or service led training needs in line with the branch’s objectives, service user requirements and employee’s performance.

Arrange statutory and non statutory training within budget and assist the branch manager to evaluate its effectiveness and value.

To hold regular staff and service user meetings to provide and receive feedback.

To ensure complaints and suggestions are positively actioned and dealt with correctly.

To maintain own professional competence and ensure that other staff do so.

Ideal candidateThe ideal candidate will have experience of electronic rostering and knowledge of Staffplan or Cold Harbour systems.

Previous co-ordinating experience desirable.

What we offer

Shaw healthcare offer comprehensive training via our Learning & Development Department.

What benefits will I receive?

Shaw healthcare have an excellent employee benefit programme, which includes:

Excellent rates of pay
Paid annual leave 
Corporate 4 day induction and mandatory training e.g. moving and handling
Nest pension scheme
Free Uniform
Refer a friend bonus scheme (earn up to £1000)
Child care vouchers
Quarterly incentive scheme
Excellent development and promotion opportunities
Work towards a QCF qualification
Retail discounts and vouchers
Holiday discounts
Online benefits and cashback rewards 
Employee assistance program to all contracted staff including face to face counselling

Why Shaw healthcare? 

Shaw healthcare provides a high standard of health and social care in services across England, Wales and Scotland. Our high quality care and support services places the individual at the centre of all we do and is based on our core values of wellness, happiness and kindness. We are unique as a major healthcare provider with 86% of the business owned by the employees and 14% owned by The Shaw Foundation, a grant making charity.

Contact Details:
Shaw Healthcare
Tel: 0200 000 0000
Contact: Edinburgh

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