Customer Service Advisor

Job Type:
Job Sector:
Customer Service
West Midlands
£11,700 to £11,700 per annum
Salary Description:
£11700 - £11700 Per Annum + Bonus & Overtime
Job Ref:

- Are you passionate about providing the highest standards of customer service?
- Do you have excellent communication skills coupled with a fantastic telephone manner?
- Would you like to work for a leading business?

If you have answer YES to these three questions, you could be the ideal candidate for the role of Customer Service Advisor.

Why not come and work for us here at Drain Doctor? We are the local drainage and plumbing experts based in Redditch however part of an international brand. Providing expert, emergency plumbing and drainage services as well as planned services and maintenance, we pride ourselves on our swift response and the expertise of our staff. We are committed to providing a typically high level of service to our customers, whether commercial or domestic, ensuring that we are always first choice for any drainage or plumbing problems.

We are seeking a Customer Service Advisor to work on a part time basis - hours 8am - 1pm or 12pm to 5pm (some flexibility will be required).

The Role

Joining our team as a Customer Service Advisor, you will be at the forefront of our business and be responsible for taking incoming calls from our valued customers. Duties include:

- Answering the phone with a smile every time following our established script
- Convert customer inquiries into booked appointments
- Dispatch appointments to technicians
- Keep regular contact with technicians to keep them on schedule, when required adjust the schedule/booked appointments while keeping customers informed of schedule changes
- Credit control duties to ensure all costs and debtors are managed
- Enter invoices into computer and have it ready to invoice to prepare for payroll

We are looking for an individual who can demonstrate experience in an office environment and proven sales skills. Previous use of a CRM system would also be an advantage.


In return for your hard work as our Customer Service Advisor, we offer a competitive salary plus other benefits within a fun and professional environment. Holiday entitlement is 20 days plus bank holidays pro rata.

If you want to help us deliver a world class service, we want to hear from you!

Click APPLY below to join our team as a Customer Service Advisor.

The vacancy you have applied for is being advertised by CVWOW Ltd, the UK's leading, award winning recruitment specialist. No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status. Full terms and conditions of the CVWOW business can be found on our website.

Contact Details:
Tel: 01527501700
Contact: Mike

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