General Services Manager (Soft FM)

Job Type:
Job Sector:
£32,000 to £40,000 per annum
Salary Description:
Competitive salary and bonus
Job Ref:

Sodexo Healthcare are currently looking to recruit an experienced General Services Manager to deliver the highest possible standards across Patient Catering, Retail, Portering and Security service teams on site at the prestigious Queen Mary's Hospital, Roehampton.

In this role, you’ll manage and deliver effective and efficient services that meet contract obligations, KPI’s and agreed Trust and company policies and procedures, reviewing and planning innovative service solutions in a vibrant and demanding NHS environment.

If you are an energetic and committed individual with the personality and gravitas to drive change with the strong ability to increase individual effectiveness through influencing leadership, motivation, communication, coaching and training this is a fantastic development opportunity for you.

Sodexo Healthcare is a leading provider of services to the NHS and private healthcare organisations in England. We provide quality of life services that improve patient and staff experience, raise standards and deliver financial benefits to our clients. We help to enhance the patient environment (including patient dining, cleaning/housekeeping, retail services), provide clinical support (equipment sterilisation) and manage technical estates teams (estates management, asset management, land maintenance and energy management).
Package descriptionAs part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing you to tailor a reward package to suit your needs but includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance and the ability to purchase or sell annual leave. We also have a Sodexo Discount scheme, which offers employees and their friends and family the opportunity to benefit from over 1,200 discounts from top retailers both online and in-store.

Access to a variety of Sodexo benefits and discounts, flexible benefit fund and pension scheme
Main responsibilities
Ensure high standard of patient environments at all times. Build strong relationships with key trust staff and Sodexo supervisors and obtain feedback directly from patients and address concerns where necessary
Effectively manage the Patient Catering Services team and the Security and Portering Services team to ensure that the services meet contracted requirements and are continuously and effectively supporting the clinical needs of the Trust
Prepare and review with the Finance Manager, the allocation of operational budgets to meet the requirements of the SLA on both revenue and capital costs
Ensure environmental compliance in audits
Deliver training to front of house staff in customer service related skills
Be the key auditor representative with all joint trust audits and walkabouts
Ensure supervisors use resource effectively and highlight areas where resource can be decreased or needs to be increased

Ideal candidate
IOSHH and RIPH Food Hygiene certificate grade intermediate or equivalent
SIA non-front-line licence for Guarding and CCTV
Financial awareness / previous budget responsibility
Strong level of literacy and numeracy
Ability to negotiate with internal and external decision makers
Strong leadership qualities, whilst the ability to act as an effective Team Player within the Services Management Team
Flexible with the ability to work under pressure whilst looking for continual improvements to service delivery
Strong IT proficiency
Adopts an organised and pragmatic approach to planning and decision making


BICS trainer
Relevant higher-level qualifications in functional specialities (i.e. catering, facilities management)
Direct management experience of cleaning, housekeeping, portering, security or general facilities management
Experience of managing a team in a healthcare establishment
Knowledge of healthcare sector
Able to successfully implement changes

About the companyIn the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to further engage ex-forces personnel and reservists.  Those applying for roles with us who meet the essential criteria advertised under the ‘ideal candidate’ on the vacancy advertised are guaranteed to progress within the selection process.


Soft FM, Facilities, Catering, Retail, Portering, Security, Healthcare, Hospital

Contact Details:
Tel: 01276 687 000
Contact: Katie Shaw

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