HR First Line Response Agent

Job Type:
Job Sector:
HR, Training
West Midlands
Birmingham, Rubery
£16,700 per annum
Salary Description:
Compass Group
Job Ref:

Are you interested in a career in HR? Do you have a passion for providing a first class customer service? If so, we have 2 brilliant opportunities for you to join our HR First Line Response team at our office in Rubery!

Compass Group UK and Ireland is part of Compass Group Plc, the world's leading foodservice company. We specialise in providing food, vending and related services in our clients' premises. The company operates across the core sectors of Business & Industry, Defence, Offshore & Remote Site, Healthcare, Education, Sports & Leisure and Vending with an established brand portfolio.

Starting as a HR First Line Response Agent with Compass Group means that you aren’t just taking another job, it’s an opening to an exciting and rewarding career within HR. It’s your chance to join a global organisation that places its people, their development and success at the forefront of what we do.
Package descriptionCompetitive
Main responsibilitiesAs a HR First Line Response Agent, you will handle high volumes of enquires through a range of channels, such as telephone queries, emails, quick chat and through our HR Portal; where you will be responsible for providing information surrounding company and policy. You will have the following responsibilities:

Provide an excellent customer experience to the business whilst handling employee relations queries
Provide initial HR responses to the business as part of the HR first line response team
Triage and route inquiries to the appropriate resource or escalate to specialists
To log call details in an effective manner in the systems and research required information using available resources

Ideal candidateTo be right for us, you will be a confident communicator with a strong customer focus. You will have the ability to demonstrate a high level of confidentiality and ideally possess some knowledge of HR Policies and Procedures, though the knowledge is not essential. Most importantly, you will be passionate with a desire to develop a career within HR.

This is a fantastic opportunity for an individual who is passionate about developing their career within HR/Employee Relations. We will provide you with a clear introduction to HR and the fundamentals of employment law and explores the key issues encountered by HR practitioners, and is underpinned by structured career pathways within our organisation.

For more information, please get in touch with

Contact Details:
Compass Group
Tel: 0121 457 5000
Contact: Anwen John

You may return to your current search results by clicking here.


This website uses cookies. Read our cookie policy for more information. By continuing to browse this site you are agreeing to our use of cookies.

Latest Job Listings