Customer Service Support Assistant LE8

Job Type:
Job Sector:
Admin, Secretarial
East Midlands
£17,000 to £19,000 per annum
Salary Description:
Company bonus scheme
Encore Personnel
Job Ref:

Encore Personnel has an exciting opportunity to join or clients expanding Company. Ideal candidate must be able to demonstrate excellent customer service in all areas. The role is varied and interesting, dealing with customer orders and enquiries. Good communication skills are essential in order to provide our customers with an efficient service


Mon-Thurs: 8.30am – 5pm

Fri: 8.30 – 4pm (39 per week)

Salary: �17-19K – subject to experience

The Role

Working as part of a team developing and maintaining customer relations

Answering incoming telephone calls promptly and efficiently

Processing telephone orders using our Software package, sending out Order Acknowledgements and Pro-forma Invoices as required

Dealing with customer enquiries and providing quotations

Promoting additional products to customers

Processing purchase orders and liaising with suppliers on delivery schedules

Checking and processing Invoices

Research for product development

Solving problems and applying logic when handling conflict

Using social media to promote products and promotions

The Candidate

Strong communication skills – verbal and written

Focused, motivated, proactive and conscientious

Good attention to detail

Demonstrate a positive attitude to colleagues, customers and suppliers

Ability to learn and gain a good understanding of the product range

The ability to gain information from customers to understand their requirements

Excellent ability to prioritise workload

Can move at a fast but effective pace when needed

Good standard of education in Maths and English (GCSE grade C or above)

Be able to demonstrate the use of Social media for the business – Facebook, Twitter

Competent IT skills and good understanding of Excel

Previous experience preferred but not essential as full training will be provided

The Benefits

28 Days holiday including Bank Holidays

Company bonus scheme

Free parking

Rural location

Apply Today! Call Encore Personnel Industrial team on 01162620651 or 01162423651

Encore Personnel are an Equal Opportunities Employer. Specialist Recruiters in the Technical/engineering, Industrial, Driving, Energy and senior appointment sectors. Supplying nationally. Encore offer a "refer a friend" reward scheme where you could receive a gift of up to �500.

Contact Details:
Encore Personnel
Tel: 0116 242 3651
Contact: Dan Connor (Leicester)

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