Comms Support Consultant (Switches, Routers, Firewalls)

Job Type:
Job Sector:
North West
Manchester, Cheshire, Greater Manchester, Lancashire, Merseyside
£35,000 to £43,000 per annum
Salary Description:
to £43,000 + bens
Actis Recruitment
Job Ref:

Communications Support Specialist – Switches, Routers, Firewalls, VoIP – to £43k -based Manchester. Your role will involve providing 3rd line remote technical support to clients, specialising in LAN / WAN – Switches, Routers, Firewalls, VoIP for a well established and very reputable Manchester based Systems House who number Cisco Select, Fortinet Gold, Metronet and Microsoft Gold status amongst their partner accreditations.


• 5 years+ 2nd/3rd line experience of supporting troubleshooting LAN/WAN networks
• Knowledge of – Switches, Routers, Firewalls (Cisco, Dell, Fortigate, HP), VoIP
• Understanding of Comms protocols – BGP, OSPF, EIGRP, RIPv2, Spanning Tree, QoS, VPN
• Knowledge of WAN connectivity solutions – MPLS, PWAN, ADSL, SDWAN etc
• Ideally Cisco CCNA /CCNP or NSE 4/5 accredited
• Of advantage would be any experience of Cisco Call Manager / Express, Skype for Business, MS Server, Exchange, Virtualisation.
• Confident, good team player, flexible “can do” attitude, strong problem solving ability and excellent communication skills.


• To provide 3rd line remote support (occasional site visits for escalations) to key external clients on issues regarding LAN, WAN, Firewalls and VoIP technologies
• Technical escalation point for complex support issues
• Take ownership of incidents through to resolution
• Help support, train and mentor other team members
• Varied and challenging role with regular opportunities to be involved in supporting existing and emerging technologies.

*There potentially will be an option to join the OOH team to act as an escalation resource which pays additional allowances.

Excellent opportunity to join an advanced technical team where all staff are encouraged and rewarded to pursue further professional accreditation. Based Manchester commutable from Cheshire or Merseyside with a negotiable salary of up to £43,000

To £43,000+ benefits

Contact Details:
Actis Recruitment
Tel: 0161 247 8660
Contact: Ian Shaw

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