Customer Care Specialist

Job Type:
Job Sector:
Customer Service
South East
High Wycombe
£17,500 to £24,000 per annum
Salary Description:
�17.5k - 24k per year
TalentSpa Recuitment
Job Ref:

Customer Care Specialist (Permanent)

Location: High Wycombe

Salary: �17,500 to �24,000 DOE/Annum

Are you already experienced dealing with customers on a daily basis?

Are you ready for the next step in your career?

Do you enjoy a busy and lively working environment?

Established since 1998, 5G are a well-known supplier of B2B telecommunications, supplying leading edge technology throughout the UK, with a turnover in excess of �15m.

An opportunity has arisen for an accomplished 2nd line support specialist to join our Customer Care department in High Wycombe, Buckinghamshire.

About the Customer Care Specialist role:

As an experienced Customer Care specialist, your role will be:

* Answer and deal with incoming telephone calls promptly and professionally utilising company CRM system
* Examine and investigate tasks and individual accounts
* Maintain tasks and ensure the adherence to company process & procedures
* Liaising with 3rd parties and all necessary departments to bring about a prompt resolution
* Maintaining a positive working relationships with customers
* Co-ordinating dialogue and input from team members at all levels to meet customer needs
* Deal with incoming invoice queries as and when they arise
* Ensure that all work is carried out in accordance with operational procedures
* Work within a team and manage own workload
* Deliver excellent customer service

Requirements of the Customer Care Specialist:

The successful candidate will have the following skills and experience:

* Previous customer relationship experience is essential
* Experience in telecom/IT will be a distinct advantage
* Accomplished IT skills
* Good planning and organisational skills
* Excellent customer service skills and telephone manner
* Self-motivated with great attention to detail
* To apply for this position, candidates must be eligible to live and work in the UK on permanent basis

Benefits of becoming the Customer Care Specialist:

* Competitive salary - commensurate with experience
* Commission and bonus opportunities
* 20 days' holiday plus bank holidays

If you feel that you meet the above criteria of this Customer Care Specialist role then please apply now!

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .

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