Warranty Claims Processor

Job Type:
Job Sector:
South East
Milton Keynes
Salary Description:
Job Ref:

Do you have proven experience of processing warranty claims? Are you looking for an exciting new challenge with a well-known business? If the answer is YES Impetus Automotive are recruiting and we want to hear from you.

We now have the exciting opportunity for an individual who excels within a fast paced, challenging and hugely rewarding environment to join our team as a Warranty Claims Processor in Wymbush, Milton Keynes.

What will I be responsible for?

The successful Warranty Claims Processor will be responsible for reviewing and correcting warranty claims, authorising and processing goodwill claims whilst also supporting Volkswagen's Warranty Improvement Strategy. Your day to day responsibilities will include:

- Evaluating claims submitted by the Volkswagen Group Authorised repair network before authorising credit to ensure their technical and financial accuracy.
- Requesting any relevant dealer documentation in support of claim justification
- Ensuring the repair work scopes are carried out and claimed correctly.
- Assessing dealer performance by monitoring claims
- Ensuring that any changes in policy and procedures are understood communicated to staff Assisting in the resolution of warranty problems that arise within the dealer network
- Coaching authorised repairer staff in the correct submission of warranty claims.

Who are we looking for?

As our ideal Warranty Claims Processor, you will possess previous experience of Vehicle Manufacturer Warranty Processes obtained either in a Franchised Dealership of a Vehicle Manufacturer Head Office environment. An excellent understanding of vehicle technical repair processes is also essential, ideally supported by a formal technical qualification (mechanical or parts technical). You will also have the following skills and experience:

- Demonstrable computer literacy is a pre-requisite for this position, with training supplied for the software packages to be used.
- Detailed and accurate work ethos
- Excellent verbal & written communications skills


In return for your hard work in the role of Warranty Claims Processor you will be entitled to:

- Competitive salary
- Benefits

If you feel you have the skills and experience to excel in the role of Warranty Claims Processor, we want to hear from you. Please click APPLY below to register your interest in the role.

The vacancy you have applied for is being advertised by CVWOW Ltd, the UK's leading, award winning recruitment specialist. No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status. Full terms and conditions of the CVWOW business can be found on our website.

Contact Details:
Tel: 02392856811
Contact: George Baker

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