Customer Service Advisor

Job Type:
Job Sector:
Public Sector
Salary Description:
Job Ref:

PAYE rate: £10.61 an hour

Working on behalf of a Local Authority, Aatom Recruitment has an excellent opportunity for an experienced Customer Service Advisor on a 6 month contract. They would like someone who has the experience and knowledge in the following:

Purpose of the role –

To provide professional and courteous customer service to client's residents and partner organisations; actively supporting the client’s aim to resolve customer queries accurately and efficiently at first point of contact.

Duties/Responsibilities –

* Assist the team to meet the client’s customer service standards. Always use the appropriate greeting, including name, and ensure that a positive image of client is provided.
* Operate and navigate a variety of computer systems, logging data and updating records simultaneously with dealing with the customer query.
* Sign point customers to appropriate sources of information on the client's internet, and for internal customers to the client’s intranet pages.
* Carry out customer verifications and issue non complex communications to customers.
* Play an active role in the wider contact centre team undertaking general daily administrative tasks within the wider team including photocopying, printing and post distribution.
* Adhere to the team’s duty rota ensuring that business service hours are fully covered.

Knowledge/Skills/Qualifications/Experience –

* Good standard of written and oral English
* Proving experience of working in a busy pressurised environment of a call or contact centre of at least a year.
* Working as a first point of contact
* Demonstrable skills of Customer Service
* Strong navigation and keyboard skills.
* Knowledge of IT software and systems - including Word and Excel
* Proven ability to communicate professionally and clearly by telephone. In a variety of circumstances and with a variety of customers. At all times maintaining control of the conversation and a calm demeanour.
* A broad understanding of client’s policies and procedures.
* Proven ability to deal with complex enquiries/issues and more demanding customers

Contact Details:
Tel: not in use
Contact: Kris Clare

You may return to your current search results by clicking here.


This website uses cookies. Read our cookie policy for more information. By continuing to browse this site you are agreeing to our use of cookies.

Latest Job Listings