Customer Service Advisor

Job Type:
Contract
Job Sector:
Public Sector
Region:
London
Location:
Unspecified
Salary Description:
£10.61/hour
Posted:
07/06/2018
Recruiter:
ATTB
Job Ref:

PAYE rate: £10.61 an hour

Working on behalf of a Local Authority, Aatom Recruitment has an excellent opportunity for an experienced Customer Service Advisor on a 6 month contract. They would like someone who has the experience and knowledge in the following:

Purpose of the role –

To provide professional and courteous customer service to client's residents and partner organisations; actively supporting the client’s aim to resolve customer queries accurately and efficiently at first point of contact.

Duties/Responsibilities –

* Assist the team to meet the client’s customer service standards. Always use the appropriate greeting, including name, and ensure that a positive image of client is provided.
* Operate and navigate a variety of computer systems, logging data and updating records simultaneously with dealing with the customer query.
* Sign point customers to appropriate sources of information on the client's internet, and for internal customers to the client’s intranet pages.
* Carry out customer verifications and issue non complex communications to customers.
* Play an active role in the wider contact centre team undertaking general daily administrative tasks within the wider team including photocopying, printing and post distribution.
* Adhere to the team’s duty rota ensuring that business service hours are fully covered.

Knowledge/Skills/Qualifications/Experience –

* Good standard of written and oral English
* Proving experience of working in a busy pressurised environment of a call or contact centre of at least a year.
* Working as a first point of contact
* Demonstrable skills of Customer Service
* Strong navigation and keyboard skills.
* Knowledge of IT software and systems - including Word and Excel
* Proven ability to communicate professionally and clearly by telephone. In a variety of circumstances and with a variety of customers. At all times maintaining control of the conversation and a calm demeanour.
* A broad understanding of client’s policies and procedures.
* Proven ability to deal with complex enquiries/issues and more demanding customers

Contact Details:
ATTB
Tel: not in use
Contact: Kris Clare
Email:

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