Client Relationship Manager

Job Type:
Permanent
Job Sector:
Other
Region:
Europe
Location:
No Fixed Location - Republic of Ireland
Salary:
£65,000 to £70,000 per annum
Salary Description:
€65000.00 - €70000.00
Posted:
08/06/2018
Recruiter:
Sodexo
Job Ref:
SDX/TP/RF629/NS

Sodexo Corporate Services are recruiting a Client Relationship Manager for our prestigious client accounts.

This role will have no fixed location with regular across the Leinster region.

As Client Relationship Manager you will be responsible for managing the delivery of multiple Catering & IFM services to a cluster of sites, ensuring outstanding service delivery at all times and exceeding all Sodexo targets.

You will be responsible for the delivery of commercial, H&S compliance management and company initiatives and work in partnership to deliver client stakeholder strategy.

 

 
Main responsibilitiesCONTRACT MANAGEMENT


Understanding of contracts scope (eg payment mechanisms and procedures and variation control) and their importance to managing a site and the services provided including the ability to calculate the rewards and penalties of Gain Share
Ability to operate within a contract
Ensure contract is being delivered in a cost effective way for the client and Sodexo


FINANCIAL MANAGEMENT


Preparation of contract level monthly P&Ls to show financial performance
Evaluate financial performance to develop action plans to improve financial performance
Management, reporting and monitoring of performance and accounts to ensure control of spending and budgets


CLIENT RELATIONSHIP MANAGEMENT (I.E. PROFITABLE CRM, MANAGING CLIENTS FOR ECONOMIC VALUE)


Effectively manage the client relationship including proactive measurement with the clients for life process for retention and customer satisfaction using the Web of Influence to develop relationships with multiple ti-ers within the client organisation
Holding regular meetings with clients to review performance with clients


SERVICE DELIVERY


Assume full responsibility for contract outputs and management of services against contracted scope of works
Ensure delivery of contract to agreed level of quality


COMPLIANCE, ENVIRONMENTAL, HEALTH & SAFETY AND RISK MANAGEMENT


Ensuring that the risk related to new and existing services have been established, assessed and mitigated against
Managing vendor compliance in line with Sodexo's procedures
Ensuring the Risk Register is completed and Business Continuity Plans are up to date and can be imple-mented when needed


PEOPLE MANAGEMENT/LEADERSHIP


People resource management - including coaching, development and employee engagement
Responsible for the leadership of all employees including effective resource management, recruitment, in-duction, EPAs/PDRs, development, coaching  and performance management
Coaching team to find resolutions to problems and work more effectively
 

Ideal candidate
Experience of having operated successfully within an outsourced integrated facilities management envi-ronment 
Demonstrable track record of developing successful operational strategies across a broad portfolio of IFM services
Knowledge of risk and compliance processes, protocols, escalations and resolution methods
Contractual knowledge of services sold and implementation of operating standards
Ability to engage with service line experts to deliver high standards of service
Exceptional client relationship management skills
Considerable experience in sector contracting and sector technical service delivery 
Proven financial acumen essential with demonstrable commercial experience and business acumen
Ability to understand data, spot trend and prepare reports
BIFM Qualifications – Part 2, or relevant professional development

About the companyIn the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process

Contact Details:
Sodexo
Tel: 01276 687 000
Contact: Nicole Salmon
Email:

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