Helpdesk Team Leader

Job Type:
Job Sector:
North West
Manchester, Greater Manchester, Lancashire
£30,000 to £35,000 per annum
Salary Description:
to £35,000 + excellent bens
Actis Recruitment
Job Ref:

IT Support Team Leader (1st/2nd line) – to £35,000 based Manchester. One of the UK’s leading IT Solutions providers, who operate globally, is growing rapidly and looking to recruit an experienced IT Team Leader to manage a small team of 1st & 2nd line Engineers who provide dedicated support to a major client.


With previous experience of having worked in a Technical Support / Service Desk environment you will possess an excellent track record of managing a service desk team.

• Technical experience to 2nd line level ideal if knowledge of O365, SCCM or Citrix
• Knowledge of ITIL
• Excellent man management and mentoring skills
• Proven analytical and problem solving skills
• Strong verbal & written communication skills
• Great organisational skills and able to work in a pressurised environment
• Excel / Reporting experience.


Responsible for managing a small team of engineers (5) to provide 1st/2nd line support to a strategic client.

• Engage and establish good relationships with the client
• Meet all SLA agreements
• Team management, take ownership of calls and escalate where appropriate
• Provide guidance, instruction and direction to team members to achieve KPIs
• Ensure customer satisfaction through first class support service
• Monitor output levels and provide targeted development to achieve increased performance levels
• Provide operational reports and statistics.

This is a varied and challenging role with the opportunity to join an established team in a thriving company who can offer excellent career prospects, with all staff encouraged to pursue further professional accreditations to assist in personal development. Based North Manchester with a negotiable salary up to £35,000 + benefits

Salary: £30,000 to £35,000 + excellent benefits

Contact Details:
Actis Recruitment
Tel: 0161 247 8660
Contact: Ian Shaw

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