1st Line Support Analyst

Job Type:
Job Sector:
West Midlands
£16,000 to £20,000 per annum
Salary Description:
�16k - 20k per year
Tudor Employment
Job Ref:

Tudor Employment are currently recruiting for a 1st Line Support Analyst, based in Cannock.

This is an excellent opportunity for someone with experience in customer service and the IT industry.

Responsibilities include:

* Providing 1st class customer support
* Logging and answering calls, providing a timely resolution
* Investigating and diagnosing incidents, ensuring a timely resolution
* Creating support documentation
* Monitoring the progress of the calls to ensure a timely resolution
* Working to tight deadlines

Ideal candidate:

* Must have experience in IT
* Previous customer service experience
* Ability to work well under pressure

A background in IT is essential to effectively carry out this role, so please ensure you have this experience before applying.

Hours of work: 9am to 5:30pm (Monday to Friday, with Saturday work on a Rota basis)

Salary: �16,000 - �20,000 depending on experience

Contract: Permanent

Start date: ASAP

If you are interested in this role and have the required experience, please apply online or send your CV to maria@tudoremployment.co.uk.

Alternatively for more information on the position, please call Maria on 01543 500 177

Contact Details:
Tudor Employment
Tel: 01543 500 177
Contact: Maria Naughton

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