1st and 2nd Line Support Engineer - Upminster

Job Type:
Job Sector:
South East
£140 to £150 per day
Salary Description:
£140 - £150 Per Day
Additional Resources
Job Ref:

1st and 2nd Line Support Engineer - Upminster

3 months contract initially - £140-£150 per day

As IT support staff you will work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, phone, and in person (for walk-in customers). Improving the user experience is at the core of the of the IT Support Engineer role and as a result the tasks and projects involved can be varied, providing some great opportunities to learn and develop.

The role

The focus of the IT Support Engineer role is on-board new colleagues and deliver upgrade end user projects that can occur when new business is generated or changes to the technical environment. The role holder will ensure that all IT deliverables and timescales are met as part of the project timeline for Go live, ensuring a high standard of customer satisfaction and excellent end user experience. The role involves close integration with the rest of the IT team, escalating issues to senior IT staff in an efficient and well communicated manner.


Experience of using industry standard Helpdesk ticketing systems
Experience of using remote assistance software (i.e. TeamViewer)
Administration of email SPAM filtering systems
Understanding of the following systems and services from real-world deployments:
MS Windows operating systems from XP up to the present day
MS Windows Server 2003/2003 R2/2008/2008 R2/2012 R2
Active Directory
Print server
File sharing
MS Windows Phone operating system
Android mobile phones and tablets
Experience of MS Exchange 2007 through to 2016/o365
Virtualisation Technologies (Hyper-V, VMWare)
Mobile OS platforms (Android/Windows) Issue, re-image and troubleshoot
Build PC`s Laptops with image, troubleshoot and analyse issues and recovery


A minimum of 2 years` experience working within an IT support position
End/User customer support experience


The post holder must be able to work flexibly, as determined by business requirements, including weekend working on a rota basis or other arrangement. The role will involve the post holder to be on an on-call rota and provide out of hours cover as required. The post holder will need to hold a full, clean driving licence, and have access to their own transport.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003

Contact Details:
Additional Resources
Tel: 0845 450 6635
Contact: Mohammed

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