Graduate/Trainee IT Helpdesk technician

Job Type:
Job Sector:
City of London
£19,000 per annum
Advantage Technical Resourcing
Job Ref:

Trainee/ Graduate IT Helpdesk Technician


�19,000 per annum

Central London

Advantage Resourcing are recruiting for a Trainee/Graduate IT helpdesk technician on behalf of a major financial services client based in Central London.

The client are a fantastic company to work for and they are growing with two new offices opening in Europe. The successful candidate will be supported and developed throughout their career with the client and they offer a relaxed atmosphere.

Main Duties:

* Provide efficient IT support including investigation and resolution of issues.
* Proactively engage with internal and external users to provide assistance, advice and training to enhance and improve their use of IT.
* Devise timely solutions and fixes (permanent or temporary) for technology faults.
* Respond safely and effectively to Cyber Security issues and incidents.
* Resolve technology faults/issues by:

* implementing general or site-specific modifications;
* manipulating data; or
* Defining or implementing enhancements.

* Update IT Documentation as appropriate
* Collaborate with internal or outsourced application developers and colleagues to resolve issues.
* Provide support and/or participate in IT related projects.
* Attend and contribute to internal meetings as appropriate.

Skills required:

* Previous customer or client facing experience
* Demonstrate and aptitude for problem solving or computing
* Minimum of an A level in a numerate subject or computing
* Proficient in all Microsoft Office packages
* Excellent communication skills are a must for the role.

The client offers a range of benefits including 26 days’ holiday, pension, private health insurance and a subsidised gym membership.

If you would like to apply for the role please give Sam Shabir at Advantage Resourcing a call on 01618718289.

Advantage Resourcing is a service driven recruitment consultancy.

Contact Details:
Advantage Technical Resourcing
Tel: 01618718289
Contact: Advantage Resourcing

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