Sheltered Housing Officer

Job Type:
Job Sector:
Public Sector
Salary Description:
£17 - £18/hour
Job Ref:

Job Purpose To provide enhanced housing management services for TMO Sheltered Housing residents.

To provide a main point of contact for residents and visitors, and to give and receive information as necessary for effective performance of the job.

To develop and maintain constructive relationships with residents, carers, partner organisations, service providers and professionals, contractors and volunteers, and members of the public from the wider community.

To oversee the safety and security of the building and surrounds, to identify and report repairs to the common parts, and to assist residents with reporting repairs within their flats.

Responsibilities To deliver a comprehensive enhanced housing management service that helps residents maintain their tenancy, access housing services and ensures effective sign posting to other service providers.

To consistently work to and meet key performance indicators for sheltered housing in order to provide and maintain excellent customer services to residents, colleagues and others.

To arrange viewings of accommodation, assist with the moving in process and assist with meeting the void turnaround targets as appropriate.

To enable new residents of sheltered housing to settle into the service.

To advise, assist and signpost residents to access appropriate services and support either within their sheltered housing scheme or the wider local community.

To monitor and report any breaches of tenancy agreements and support the housing management team in dealing with complaints and tenancy disputes.

To support scheme meetings and consultation events, ensuring residents
are involved in decisions relating to their accommodation and services.

To distribute service information on a regular basis.

To be knowledgeable about other schemes in the service and cover for
absent colleagues in those scheme, in order to provide the best possible
service to residents.

To provide a friendly welcoming point of contact for residents and visitors
entering or leaving the scheme.

To be a key holder for the building, allowing access where appropriate and
ensuring that communal facilities and the building are secure.

To maintain a high standard of cleanliness and order in the scheme,
ensuring that communal and office areas are clean and inviting for residents
and visitors at all times.

To manage and maintain the communal laundry facilities and (where
applicable) guest rooms.

To be conversant with emergency procedures and implement them when necessary.

To be conversant with all health and safety requirements for the scheme
and ensure the relevant risk assessments, health and safety checks,
communal and residents alarm testing, regular fire alarm testing, and
annual inspections are carried out.

To support residents to comply with health and safety requirements for the
scheme, and in the safe use of communal facilities, the alarm system, pull
cords and any other Telecare alarm equipment in their homes and around
the scheme.

To ensure that scheme and resident keys are kept safe and secure at all times, and tested regularly.

To carry out regular building walkabouts and inspections, including the
exterior, maintaining security, and identifying and reporting any repairs or maintenance required.

To organise building, communal and alarm system repairs for the scheme,
as needed, and ensure access arrangements are in place.
To liaise with and oversee the work of any staff or contractors providing maintenance or other services to the scheme.

To comply with requests for information such as utility meter readings,
repairs to common parts and exterior, and services provided to residents
through the service charge e.g. cleaning.

To report any concerns relating to Safeguarding using the organisational procedures.

To deliver services that promotes equality, diversity and fair access.

To maintain accurate records and ensure all confidential data and
information is securely held and complies with data protection requirements.

To actively participate in service and policy reviews and inspections to ensure best practice at all times.

To keep up to date with information relating to changes in service, working practices or legislation affecting older people, and to advise residents accordingly.

Any other duties relevant to the scope of the role.

Experience and Knowledge Educated to GCSE standard or equivalent

Demonstrable and relevant experience of providing excellent customer services in varied settings

Experience of working with computerised systems and packages

Administrative and record keeping experience
Skills Excellent, clear and concise written communication skills

Excellent and articulate verbal communication skills

Ability to complete tasks and resolve issues within required deadlines.
Ability to make measured decisions and implement them.

Ability to work well under pressure and cope in challenging situations.

Ability to work systematically and methodically.

Ability to work as part of a team or on your own in a flexible and positive manner.

Willingness to learn and adapt to an ever changing work environment

A commitment to and understanding of the principles of equal opportunities in both employment and service delivery

Contact Details:
Tel: not in use
Contact: Kris Clare

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