Service Desk Analyst (Legal/Insurance) - Mancheste

Job Type:
Job Sector:
North West
£25,000 to £25,000 per annum
Salary Description:
£25000 - £25000 Per Annum
Additional Resources
Job Ref:

Service Desk Analyst (Legal/Insurance) - Manchester

£25k + bonus + benefits

My client, a legal services company is looking for a Service Desk Analyst to be based in Manchester.
They are the leading providers of legal and handling services to the UK general insurance sector. Currently they provide specialist services to 12 of the UK`s 20 largest motor insurers in areas such as counter fraud, costs, credit hire, defendant services, large & complex injury and recoveries.

About The Role
To work with the Service Desk, Infrastructure and Super User teams to ensure all the offices receive the appropriate support and attention.

Main Responsibilities:
Working with the Service Desk, to provide desk-side support across the business
Using software tools and manual audit processes, maintain a database of all IT-managed hardware and software across all branches of the business.
To manage the lifecycle of desktop IT hardware (PCs, thin client devices, laptops & printers) ensuring that scheduled purchase, replacement, maintenance and end-of-life disposal are achieved in line with the firm`s processes and in compliance with relevant regulations and best practices.
To manage the lifecycle of desktop software including, the base image, ensuring that licensing requirements are communicated to the appropriate team, that licensing restrictions are adhered to and that appropriate versions of all software are released and maintained.
To manage the lifecycle of user accounts from identifying new staff joining, allowing the appropriate level of access to IT system(s) based on user roles, amending AD/Exchange/other security as appropriate as users and/or services change, and ensuring that access is removed at the appropriate time when users leave the business.
To review and recommend improvements to existing hardware, software and user account management processes.
Working with the Infrastructure Team, to assist in testing and maintaining cabled and WiFi network access, including monitoring capacity in growth areas.
Assist in planning and execution of equipment installation for new staff and equipment moves during team/department/office re-organisation.

In addition the job holder is required to perform other responsibilities as and when requested by the Service Desk Team Leader or Core Manager.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003

Contact Details:
Additional Resources
Tel: 0845 450 6635
Contact: Paul

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