1st Line Support / Helpdesk Support / Service Desk Support

Job Type:
Job Sector:
South West
Salary Description:
From £12 to £14 per hour
Job Ref:

1 st Line Support / Helpdesk Support / Service Desk Support / IT Service Desk Analyst As a first line IT Service Desk Analyst you will report to the IT Manager at the office base near Portsmouth. You will be responsible for working closely with the business, fellow technicians and engineers to implement and maintain critical infrastructure elements as well as day to day support to meet our operations present and future business needs. Putting your Customers first, you will provide a 1st line support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental targets are met. You will also participate in site-wide projects that support changing business and IT requirements. As an IT Service Desk Analyst near Portsmouth · Installation, maintenance and support of IT equipment including (but not restricted to) laptops, telecoms equipment, printers, scanners, thin clients and workstations. · Management of imaging of workstations and laptops. · Ensuring that work is carried out to a high standard and complies with all polices and guidelines. · Maximizing availability of all IT equipment and infrastructure through continuous improvement and proactive, preventative maintenance, continuously look to improve equipment efficiencies and cost reductions accordingly. · Delivering outstanding level of service to your Customer base. · Providing technical support/input to site and team projects and initiatives. · Conducting end user equipment trials and testing. · Undertaking ad-hoc requests and tasking as and when required. If you have any experience as a 1 st line support engineer, Helpdesk Support, Service Desk Support or IT Service Desk Analyst, or if you have customer service experience and you are looking to get into the IT industry then this is the role for you! 1 st Line Support / Helpdesk Support / Service Desk Support / IT Service Desk Analyst

Contact Details:
Tel: not in use
Contact: Kris Clare

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