Customer Success Manager

Job Type:
Permanent
Job Sector:
Customer Service
Region:
South East
Location:
Portsmouth
Salary:
£20,000 to £24,000 per annum
Posted:
13/06/2018
Recruiter:
STR
Job Ref:
HQ00096887

Customer Success Manager Portsmouth �24,000 Permanent

Do you have character and a personable friendly nature?

I have a fantastic opportunity for a Customer Success Manager to work for this blossoming start-up organisation based in Portsmouth. They are design and installing cutting edge technology for some of the biggest names in the industry.

Due to the company's success and organic growth, my client is looking for an analytically minded individual to assist with client account management, training and support for their software products.

You will be offering first line support, overseeing resolutions to customer issues as well as participating in regular quality testing of all products and features. In return you will be rewarded by working for a company that actively encourage career development.

Key Responsibilities:
- Answering customer support enquiries by phone/live chat/email
- Following up with customers on issue resolution
- Assisting with onboarding of new customer accounts
- Testing new product updates and releases

Essential:
- Excellent Customer Service
- Ability to build and maintain strong relationships
- First level Support

Desirable:
- Experience creating blog posts
- Exposure working in a marketing environment

Benefits: 28 days Holiday, Full Private Medical Insurance, Pension 2%, Friday lunch paid for, Free on-site parking, Bonus based on performance and customer retention.

Commutable locations: Southampton Chichester Guildford Fareham Winchester Basingstoke
To apply please send your CV to Jgigg@streamresourcing.com or for an informal chat please call James Gigg on 02392 322 363

STR Limited is acting as an Employment Agency in relation to this vacancy.

Contact Details:
STR
Tel: +442392322363
Fax: 023 9237 4445
Contact: James Gigg
Email:

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