Assistant Manager - Marks and Spencer

Job Type:
Job Sector:
£20,000 to £20,000 per annum
Salary Description:
Paying up to £20,000 dependent on experience
Compass Group
Job Ref:

As part of our exciting period of growth and transformation we are currently recruiting for an Assistant Manager to join our M&S Simply Food Store at St James's University Hospital in Leeds.

As the Assistant Manager you will be an ambassador for the M&S brand standards and ensure that the customer is always at the heart of everything we do, but when it comes to creating unbeatable experiences, there's plenty of room to let your personality flow.

Championing the M&S culture, you'll assist in putting your team, customers and community first and make it your mission to get to know them, understand what makes them tick and perform the little, big and medium-sized acts that leave everyone smiling.


We are looking for a talented, enthusiastic and experienced Assistant Manager who has previous experience working within a food retail business, you will report into the Store Manager and deputise in her absence. In the manager's absence, you will be responsible for a large team, across the 7-day operation to achieve forecasted sales.
Package description£20,000 dependent on experience

40 hours per week (flexible with start times and closing times)

Working 5 out of 7
Main responsibilities
Ensure that the sales floor team are delivering great customer service by completing the service observations and giving priority on the staffing boards to the customer service required on the department.
Respond and deal with questions, concerns and complaints from customers, offering the best resolution to the situation.
Make sure that the required standards of attitude and shop-keeping standards are met by the completion of the daily staffing board giving time and accountability to achieve the required checks.
Support your team to control and manage the sales floor staffing models, holiday planning and booking, ensuring that the unit delivers the right people, in the right place, at the right time.
Comply with Compass Group policies and procedures whilst maintaining M&S compliance.

Ideal candidate
Experience in a Retail/Food Assistant Management role
Sound knowledge of Hygiene, Health & Safety is essential
Standards and quality driven management style
Motivated by a passion for quality and great service delivery
Interpersonal, administrative and organisational skills
Financial and commercial acumen
Computer literate
A passionate team leader ethos

About the companyHealthcare Retail, part of Medirest, is passionate at delivering excellent products, standards and customer service to patients, staff and visitors in over 50 NHS hospitals around the UK through convenience and catering retail formats.  The portfolio comprises of a number of high street brand franchises including Costa Coffee and M&S Simply Food as well as a selection of in house brand.

Contact Details:
Compass Group
Tel: 0121 457 5000
Contact: Hollie Price

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