Vending Helpdesk Advisor

Job Type:
Permanent
Job Sector:
Food, Beverage
Region:
West Midlands
Location:
Birmingham
Salary:
£18,000 to £18,000 per annum
Salary Description:
18.000
Posted:
13/06/2018
Recruiter:
Compass Group
Job Ref:
compass/TP/408098/42013GB

We are seeking to appoint a Vending Helpdesk Advisor top join our team.

As a member of the Helpdesk Team (Vending Support), the objective of the role is to handle incoming service requests from a number of clients and see them through to resolution, whilst providing exceptional customer service.
Main responsibilities
Responds to incoming phone calls and resolves issues within specified timescales
Manages all incoming vending requests to full resolution
To ensure that the appropriate method of resolution is carried out in accordance with set processes and procedures
Record any signs of customer dissatisfaction and escalates accordingly
Required to calculate and process refunds, where required
Respond to all email and personal communications in a concise and professional manner
Ensure timescales are met at all times       
Accountable for the completion of standard or non-standard tasks, within the scope of the function
Delivers activities to support operational objectives for the team
Makes decisions with guidance from your manager
Offers support and guidance to less experienced team members


 
Ideal candidate
Good working knowledge/experience of a Call Centre Environment
Exceptional Customer Service Skills and good telephone manner
Good Team Player
Strong IT literacy skills
Good numerical skills

About the company14forty, part of Compass Group UK & Ireland, is a leading provider of food and support services in the business and industry sector. We offer high quality integrated facilities management (IFM) solutions to clients looking for a single provider. For organisations who rely on the performance of their people for their competitive edge, our integrated services provide the best customer experience and deliver value. In a rapidly changing world, we help our clients stay agile and one step ahead; our experts delivering great service in safe environments every day.

Contact Details:
Compass Group
Tel: 0121 457 5000
Contact: Gaynor Beech
Email:

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