IT Service Operations Engineer

Job Type:
Permanent
Job Sector:
IT
Region:
London
Location:
London
Salary:
£35,000 to £38,000 per annum
Salary Description:
�35k - 38k per year + Benefits
Posted:
13/06/2018
Recruiter:
VIQU Limited
Job Ref:
TT-ITOPSENG

VIQU are working with an organisation that are both exciting and unique among their competitors for their agility in decision-making and their results-focused approach. They're an agile organisation that has seen year on year growth and are now looking to hire an IT Service Operations Engineer. Our client runs a Service Management approach to ICT (rather than the traditional technology focussed approach). ICT is a service to the business, and as with any service it is there to provide value to its customers. They also outsource various IT services, including Helpdesk making this a key role within the IT team, as the Support Technician is the member most visible to the rest of the business, and responsible for day to day onsite support, with ad hoc requirements to get involved in IT Operations projects. Even though a technical skillset is required for this role, it is just as important that the candidate be personable, friendly and excel at communication with all levels of the business.

Key Responsiblities include:

* Technical IT Support for End Users (incl. VIP Director level) and their devices, working towards a remote fix wherever possible

* Available out of hours by mobile for technical support when required

* Predominantly remote support provided, but requirement for Face to face desktop support to all regional UK offices if required.
* Mobile telephony support for Corporate contract, including configuration of devices (iOS devices)
* Providing an excellent level of professional onsite support for all offices across the UK.
* Ad-hoc laptop builds, assisting workshop team with queries.
* Supporting the following technologies, but not limited to:

* Multi-Functional Devices including currently HP, Xerox and Canon devices
* Standalone Printers including HP and Brother devices
* Windows 7 and 10 Operating Systems
* Mobile Devices: iOS
* Network: Cisco Meraki

To be considered for this role you must be able to demonstrate the following attributes/experience:

* Experience with troubleshooting issues with

* Windows OS (Certification preferable)
* Office suite
* AutoCAD, Adobe Creative Cloud (beneficial)
* iOS & Windows mobile devices (tablets and phones)
* Meraki networking

* Network cabling installation experience - ideal, but willing to learn if not
* Worked under an ITIL Framework and ITIL v3 Foundation certified - preferable
* Strong organisational skills.
* Proactive support skills
* Good customer service skills with the ability to interact with all levels.
* Flexible and adaptable
* Experience of working with Service Logging and Monitoring tools
* Strong customer focus and customer service attitude.
* Able to develop good working relationships.

To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Tristan Thompson , by exploring the VIQU IT Recruitment website.

If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to �1,000 once your referral has successfully started work with our client (terms apply).

To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at ' VIQU IT Recruitment' on LinkedIn, and Twitter: @VIQU_UK

Contact Details:
VIQU Limited
Tel: 0121 227 8205
Contact: Tristan Thompson
Email:

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