Service Desk Analysis

Job Type:
Permanent
Job Sector:
IT
Region:
North West
Location:
Wilmslow
Salary:
£25,000 to £30,000 per annum
Salary Description:
Up to UKP 30000 per year
Posted:
13/06/2018
Recruiter:
Recruit Mate
Job Ref:
MVT03

Service Desk Analysis - Wilmslow - £25,000 to £30,000

Recruit Mate are proud to be working with a hugely successful technology company operating in the financial and banking sector.

From their offices in Wilmslow, our client provides software and systems support to several building societies and small banks in the UK. Their software supports the customer journey end to end including the mortgage application process and the ongoing servicing of loans and savings accounts, as well as supporting the fulfilment of industry regulatory requirements

It is vital that the services which they provide are impeccable in respect of accuracy, efficiency, flexibility and creativity. To ensure that they maintain and enhance their capabilities they are now looking for another member of the Business Services team to become expert in supporting clients in the use of their comprehensive software in day-to-day operations.

Principally working on their service desk, you will assist users as they make contact to seek help on system features or reporting issues. Given the nature and business of their customers and their requirement to adhere to regulatory procedures and deadlines, often the issues reported will require immediate attention, escalation and resolution.

An important part of the role is also to assist in the testing of new and amended software features.

As you become more familiar with the software and with their customers you will also assist with on-site training, and with bespoke implementations and projects as they arise. Some UK travel will be required.

Responsibilities
• Dealing with incoming requests for help in a professional, courteous manner
• Assist customers with day-to-day use of the software
• Correctly diagnosing and resolving customer enquiries and problems
• Software testing
• Analysis and documentation of software change requests
• On-site customer training and consultancy
• Involvement with customer implementations and projects

Experience
• Financial services knowledge and experience, ideally in a building society or bank
• Understanding of IT systems and processes
• Problem analysis, prioritization, and resolution
• Service desk experience desirable

Personal Attributes
• Demonstrate a customer first approach to support
• Communicate confidently and professionally with customer representatives
• Natural aptitude for trouble shooting & problem solving
• Organised and able to work on own initiative to complete the range of tasks required
• Flexible and willing to work outside core business hours as required

Benefits & Environment
• 37 hours, core hours 8:30 to 5:00 but with some flexibility
• Company pension
• Salary based on experience
• Casual and friendly professional environment
• Modern well-equipped offices

Contact Details:
Recruit Mate
Tel: 01942 387 005
Contact: Micheala Finch
Email:

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