Job Type:
Job Sector:
Food, Beverage
South East
£16,600 to £16,600 per annum
Salary Description:
Starting salary £16,600 plus fantastic benefits
Exclusive Hotels
Job Ref:

 As the Concierge you will deliver a five star service through the entire guest journey, from the guest welcome through to their departure. To room our guests on arrival and provide information to our guests at their request on hotel and local amenities, services etc.
Package descriptionHospitality is all about people and Exclusive Hotels and Venues are committed to ensuring our people are happy and well rewarded so that in turn, they pass the positivity onto our guests. As well as excellent training, development and progression opportunities, other benefits for successful candidates include;

       Competitive salary
       Complimentary meals whilst on duty
       Complimentary car parking
        Discounted room nights across all Exclusive Hotels and Venues
       Discounts on food and beverage across all Exclusive properties

Main responsibilitiesThe Concierge will be responsible for

Handling luggage and other guest properties with care and efficiency.
Loading and unloading luggage from vehicles in a safe and efficient manner.
Ensuring that at no time does the guest have to carry their own luggage or parcels.
Ensuring that the porter’s lodge is kept neat, clean and tidy at all times.
Being fully aware of the hotel facilities and services available to guests and visitors.
Being fully aware of the hotels, restaurants and services provided by the Exclusive Group.
Bringing all guest compliments and complaints to the attention of the Head Concierge or Front Office Manager
Ensuring that you know the name, location and time of functions taking place in Banqueting prior to commencing your duties.
The standards of set up within the Lobby including the Fire Place, Candles and general tidiness and cleanliness of the lobby area.
Reporting any suspicious persons or incidents to the Head Concierge or Front Office Manager.
Always being well groomed, polite and pleasant to guests and colleagues alike.
Being always dressed to the required standards of the Hotel in the uniform provided.
Being knowledgeable on local amenities and services

Ideal candidate
A confident, warm and welcoming personality
Impeccable grooming
A natural desire to serve and exceed expectations of guests and colleagues
A proactive stance to always look to improve standards and service
An innovative and inspiring approach with a keen eye for detail
Great organisational skills
Effective communication skills
Flexibility in attitude, approach and working hours (to include weekends and evenings)

Must have a full UK driving licence
About the companyExclusive Hotels and Venues is a family owned collection of six individual and characterful country house hotels and venues situated across the south of England. Offering every imaginable leisure, wedding, meeting and training requirement and more they are all situated in beautiful locations, surrounded by acres of stunning countryside and gardens.


Contact Details:
Exclusive Hotels
Tel: 0200 000 0000
Contact: Stephanie Ashfield

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