Contact Centre Manager

Job Type:
Contract
Job Sector:
Public Sector
Region:
London
Location:
Unspecified
Salary Description:
£50000/annum
Posted:
14/06/2018
Recruiter:
ATTB
Job Ref:

We are looking for an experienced multi-channel Contact Centre Manager to join a Housing Association and to manage two direct reports and to help shape and implement a new digital customer service vision.

Main duties are to lead on providing a great customer experience and to be operationally responsible for all contact channels to the Association and for ensuring that all customer promises are met.

You will manage the telephony platform ensuring functionality is maximised to improve the experience and productivity. You will work closely with all departments to ensure that the customer services team is fully equipped to deal with changing and a more complex range of transactions.

The successful candidate will identify and improve the existing teams ability to handle calls at the first point of query. This will be managed through the promotion of a self-service portal and inter-departmental working.

Initially this role is offered on a 12-18 months fixed term contract to prepare the current service for the deployment of a CRM, self-service, Apps, chatbots and other relevant digital applications

Contact Details:
ATTB
Tel: not in use
Contact: Kris Clare
Email:

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