Leasehold Income Team Manager

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£25 per hour Umbrella
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Our Local Authority client are currently looking for a Leasehold Income Officer to work on a long term temporary contract. MAIN PURPOSE The Council currently has circa 4,800 leaseholders and 12,000 tenants. This role, which leads a team of 3 staff and manages the associated budgets, is primarily responsible for maximising collection and recovery of freehold and leasehold service charge arrears owed to us. The service charges include costs relating to day to day service delivery, heating and major works charges.  The role provides a customer focused service to freeholders and leaseholders and is responsible for: The delivery of high quality payment collection and income advice services to residents; finding the balance between offering payment plans to support residents whilst addressing shortfalls in income. The timely collection of all service charges including major works in accordance with prevailing legislation and in a correct, open and transparent manner in accordance with the required industry and professional standards. This role is responsible for the collection of circa £15 million per year Interpreting the effect of external influences on future requirements of the service and carrying out any actions required Ensuring that customers are provided with clear, customer focused, additional supporting information on a timely basis as required Developing innovative and creative approaches to the continuous improvement of customer service and the collection of service charges PERSON SPECIFICATION A track record of achievement within debt collection in a generic or specialist housing environment and in a management position  A detailed knowledge of the pertinent Landlord and Tenant Acts, Housing Acts and how they relate to public sector leasehold management and service charges A good knowledge of residential leases and freehold transfers Knowledge and experience of recovery of arrears through service charges and leaseholder debt and an understanding of credit control are essential A good knowledge of accountancy principles in relation to a leasehold portfolio and with reference to service charge loans and service charge reductions A successful record of managing a team to drive effective performance and service. Evidence of commercial awareness required to maximise collection Experienced in recruiting people to build effective teams. Experience of dealing with complaints,resolving them satisfactorily and ensuring that any lessons that can be learned are absorbed and lead to improved services and performance in the future. If you have the relevant skills and experience please apply with an updated CV

Contact Details:
Tel: not in use
Contact: Kris Clare

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