Customer Relations Executive

Job Type:
Job Sector:
Customer Service, Engineering, Transport, Logistics
£96 to £120 per day
Advantage Technical Resourcing
Job Ref:

Customer Relation Advisor – �120 Umbrella/ �96 PAYE Day Rate– Glasgow – 6 Month Contract

Inscope of IR:35

The Company

Advantage Resourcing are working closely with one of the UK’s leading Rail companies to recruit for a Customer Service Advisor in Glasgow.

The Role

To work as part of a team delivering a first class, professional customer service, using a range of communication methods, to ensure that where possible customer enquiries and complaints are resolved at the first point of contact.

Main Duties:

* To take responsibility for own caseload in a high volume environment, assessing and resolving enquiries, requests and complaints via letter, email and telephone to resolve customer enquiries at first point of contact where possible.
* Develop strong relationships with operational route colleagues to provide customers with a prompt, excellent quality service.
* Maintain accurate records including copies of letters and forms received, information given, services requested and complaints made
* To actively represent the customer throughout the organisation, striving for continuous improvement, encouraging feedback on services provided and, recognising the changing needs of the service, and making recommendations to the Manager for service improvements as necessary.
* To investigate and escalate any reoccurring or contentious issues, working with Public Affairs, Media and Route Communications Managers to achieve a joined up, consistent response.

The Successful Candidate:

* Ideally similar experience within Rail/ Engineering/ Transport
* Experience in customer services or complaints management
* Experience of customer management systems
* Ability to prioritise
* Impeccable telephone manner and strong writing skills
* Excellent time management skills
* Experience of planning and delivering proactive customer engagement

If you have the relevant skills and experience for this position, please apply with your updated CV. Ref 815957.

Advantage Resourcing is a service driven recruitment consultancy.

Contact Details:
Advantage Technical Resourcing
Tel: (0)161 817 6368
Contact: Advantage Resourcing

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