1st Line Technical Support Specialist

Job Type:
Job Sector:
£18,000 to £20,000 per annum
Salary Description:
�18k - 20k per year
TalentSpa Recuitment
Job Ref:

1st Line Technical Support Specialist (8 month contract)

Location: Shoeburyness

Salary: �18,000 - �20,000 basic (pro-rated)

Hours: Monday - Friday, 8:30am - 5:30pm

Onecom is recruiting for a 1st Line Technical Support Specialist for an 8 month fixed-term contract as maternity cover.

Are you looking for an exciting opportunity to work in a great environment with excellent training and development prospects? Why not join Onecom, the UK's leading Telecommunications Company.

About Onecom

Onecom is the UK's Largest Independent Business Telecommunications provider, offering Fixed-Line, Mobile, IT & Broadband solutions to over 300,000 connections.

It is one of the UK's fastest growing technology companies and has been awarded Vodafone Platinum Partner of 2011, 2012, 2013 & 2014 and the Total Communications Partner for 2015, 2016 & 2017.

The 1st Line Technical Support Specialist:

The 1st Line Technical Support Specialist is responsible for ensuring the provision of high quality support services to Solutions customers.

As the first point of contact for customer queries and faults, the 1st Line Technical Support Specialist will be responsible for managing inbound and outbound calls as well as emails to diagnose customer faults to resolution, whilst also maintaining accurate records within the CRM system.

This is an ideal position for someone looking to further their career within a vibrant office environment.

Requirements of the 1st Line Technical Support Specialist:

* Customer Service experience;
* Technical understanding of Fixed Line and Data Connectivity Solutions;
* Extensive technical knowledge and experience of Customer IT Environments
* Proficient in Microsoft office in particular MS Excel;
* Data networking experience (desirable);
* Hosted, on-premise systems and SIP experience (desirable)
* MPLS/VPLS/PWAN experience (desirable)
* Ability to provide advice to non-technically aware customers (either internally or externally);
* Strong interpersonal and communication skills - verbal and written;
* Outstanding attention to detail and accuracy;
* Adaptability and initiative with a pro-active approach;
* Ability to work to deadlines and prioritise workload;
* Enjoy sharing skill-based knowledge and networking;
* Enthusiastic, analytical, creative, innovative and confident;
* Reliable, flexible and cooperative; and
* Enjoys working with people and is able to work as part of a team.

What's on offer?

A competitive salary, as well as a generous benefits package, of which includes:

* 20 days holiday increasing to 25 days, plus bank holidays
* Day off for your birthday
* Free fruit in the office
* Up to 12 paid hours a year 'My Time'
* Vodafone Employee Advantage discount
* Subsidised Fitbit
* Discount on Samsung products (up to 60%)
* Discounted gym membership
* Trade price stock for staff members for all the latest gadgets
* Annual events including the Christmas Party
* Quarterly employee reward programme
* Length of service awards
* Employee of the year and Employee's employee of the year
* Personal and professional development of staff members
* Enhanced Maternity pay (based on length of service)
* Pension scheme
* Cycle to work scheme
* Eye-care vouchers

Successful applicants should note that their employment will be subject to a basic disclosure check and satisfactory references.

Due to the high volume of applications, we are unable to notify unsuccessful

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .

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