Cis Support Officer

Job Type:
Job Sector:
North West
Salary Description:
£10.65 - £11.18/hour
Job Ref:

Job Type: Contract, 3 Months

Start Date: ASAP

To provide 1st line and some 2nd line ICT Service Desk support. Excellent customer service skills a must.

To log all Incidents and Requests into our Service Management tool. Fully triage and provide first-time-fix where possible, or escalate to the relevant 2nd and 3rd line support teams. Technologies include Active Directory, Windows, MS Office, Exchange User Management, SCCM, Citrix User Admin, XenMobile, Client Hardware and other Line of Business Applications.


To provide technical advice and guidance and undertake complex project work in relation to desktop systems, applications and equipment, interpreting and resolving clients needs and utilising procedures and methods, to ensure a rapid and appropriate response to desktop clients needs.


* Provide ad hoc and scheduled technical advice and guidance to all Council Officers, Schools based staff and external clients either on site or through the use of remote tools in the use of systems and applications to ensure appropriate skills and expertise are available to enable clients to make effective use of ICT.
* Undertake and monitor complex project work, tasks, training and requests for assistance, upgrades and installs, either with others or on own initiative to ensure that installations, support and training are delivered in a timely manner to corporate Council standards and to the satisfaction of all parties involved.
* Plan, prepare and deliver training sessions, meetings, workshops, reviews and presentations for a wide variety of technical and non-technical audiences including Schools based staff, in order to provide all clients with the skills and understanding needed to carry out their IT related tasks effectively and efficiently.
* Ensure that all problems and solutions are documented (utilising standard software and procedures) to enable the provision and upkeep of a corporate knowledge base which is available for the speedy resolution of subsequent faults.
* Ensure that all stages of tasks are documented and that all clients and management are informed of the current status of unresolved problems all times to enable escalation procedures to be applied when appropriate and tasks resolved in the fastest time possible.
* Use automated and remote technology solutions for delivery, support and training to ensure that a more effective use of time is achieved by shortening the installation and support time of desktop management and minimising site visits.
* Undertake additions and modifications to systems that provide access security control to ensure that unauthorised access to systems is prevented.



* Degree level qualification, or equivalent, in a relevant field
* Commitment to continued professional development


* Practical work experience supporting the deliver of ICT products and services
* Some supervisory experience – work allocation and monitoring
* Development and administration of remedy software

Job related Knowledge:

* Understanding of data protection, freedom of information and confidentiality requirements
* Specialist knowledge of the underlying technologies and tools used to support and deliver ICT, as well as a range of hardware and software in use across, and under development, preferably across the public sector
* Awareness of PRINCE 2 & ITIL methodology
* Understanding of licence agreements
* Understanding of number of different software languages
* Programming languages (e.g. SQL, Java etc.)
* System lifecycles, methods and techniques for structured reviews

Disclaimer: By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases

Contact Details:
Tel: not in use
Contact: Kris Clare

You may return to your current search results by clicking here.


This website uses cookies. Read our cookie policy for more information. By continuing to browse this site you are agreeing to our use of cookies.

Latest Job Listings