Customer Service Executive (Initial three month contract)

Job Type:
Job Sector:
Customer Service
Salary Description:
Up to £21k pa + Benefits
Job Ref:

THE COMPANY The Brewster Pratap Recruitment Group are currently working alongside a Doncaster based manufacturing company to recruit a Customer Service Executive on an initial three month contract. The purpose of the role is to manage all transactional activities within the customer service team providing exceptional customer service for a number of designated customers to support the company targets for growth and profitability in line with the company Customer Engagement System. Ideally located, and close to major road networks, my client are easily accessible to experienced Customer Service/ Account Managers living in Doncaster, Rotherham and surrounding areas. THE JOB As Customer Service Executive and reporting in the Transaction Training Manager, duties will include: * Responsible for all general customer queries and order processing * Responsible for all transactional activities involved in order book management * Responsible for the initiation and quotation of the Price & Delivery Process * Support the development and delivery of internal and external customer related KPIs * Processing of customer queries and issues both telephone and e-mail generated * Proactive management of customer issues and complaints in a timely manner * Day to day management of the order books, ensure alignment with customers systems and confirmed order dates are in place * Progressing back orders ensuring target figures are achieved * Transactional management of daily reports - imminent failures and potential back orders * Implementation of the Price and Delivery process ensuring timely delivery of quotations to the customer * Complete special transports requests * Undertake any other customer service activities required to deliver the customers' needs and satisfaction, ensuring all activities are completed in timely manner * Liaise with relevant Key Account Manager, Business Development Manager and Relationship Managers to ensure aligned and holistic customer management * Provide the Sales and Customer Service Director and Team with market activity feedback * Support the Sales Director in promoting the use of the Customer Engagement System and collaborative working practices across the business * Promote corporate image and reputation THE PERSON * Customer service experience within a transactional environment * IT literate with a good knowledge of Microsoft software packages * Ability to communicate at all levels * Excellent communication/interpersonal skills * Good organisational and time-management skills * Ability to work within and contribute towards the success of a team * Determination to progress and resolve issues to deliver customer satisfaction * Able to work to deadlines and deliver sustained problem resolution THE BENEFITS * Immediate start * Fantastic opportunity to work for an award winning business * Initial three month contract, but could be extended Brewster Pratap Business & Office Support is a division of the Brewster Pratap Recruitment Group focusing on the recruitment of talent in administration, business support, HR, sales, marketing and purchasing jobs in in South Yorkshire, West Yorkshire, East Yorkshire, North Yorkshire, Lincolnshire and Nottinghamshire. If you are interested in discussing this job in more detail or any other aspect of business and office support recruitment we would really like to hear from you. Please visit our website at for more information.

Contact Details:
Tel: not in use
Contact: Kris Clare

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