Customer Support Advisor

Job Type:
Job Sector:
Admin, Secretarial, Public Sector
North West
£10.57 to £10.57 per hour
Job Ref:

Customer Support Advisors are responsible for multichannel interaction with employees, providing advice on HR Policies, HR Processes and guidance on using the HR Information System and Services.

Key responsibilities and accountabilities

* Respond to and resolve HR contacts queries across multi-channel interaction.
* Ensure all information taken from calls is recorded accurately on the system.
* Take ownership and responsibility, from initial contact through to resolution.
* Build and develop effective relationships with colleague groups including internal HR Shared Services and wider external business.
* Ensure operating procedures and process standards are adhered to, including (but not limited to), internal call quality measures, data protection and confidentiality guidelines.
* Support and contribute to the continuous improvement and implementation of new processes both within the HR Support team and within HR Shared Services.
* Manage and achieve all personal performance standards, internal & external SLAs and quality measures.
* Provide training and support to other team members for your area of expertise to increase knowledge levels and help create a multi-skilled team.
* Act as an ambassador for HR Shared Services and display desirable behaviours.


* Minimum 5 GCSE’s grade A-C including English essential
* Experience of continuous improvement
* Familiar with HR policy and practice

Matchtech acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Matchtech and may assist with processing your application.

Contact Details:
Tel: 01489 898 277
Contact: Leah Holden

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