Tenancy Advisor

Job Type:
Job Sector:
Customer Service
King's Lynn
Salary Description:
Circa �21,000 per annum
TalentSpa Recuitment
Job Ref:

Tenancy Advisor

Location: King's Lynn

Salary: Circa �21,000 per annum

37 hours per week

12 month Fixed Term Contract

About the company:

Freebridge Community Housing was set up in 2006 and now manages around 7,000 homes and 17 sheltered schemes in West Norfolk. We employ over 200 people, including our own Property Services team of operatives. As part of the e2 consortium, our combined aim is to build strong and sustainable communities by providing high quality affordable homes within well designed neighbourhoods.

The role of the Tenancy Advisor:

* The main purpose of this role is to provide a quality estate and tenancy management service to a diverse range of customers in a non-judgemental and flexible way whilst ensuring the various needs of the customers are met.
* You will work closely with a range of stakehlders and key partners to assist tenants in maintaining their tenancies. More complex cases will be dealt with in conjunction with the Tenancy Managers and working to policy and procedure.
* You will carry out comprehensive and impartial investigations into all types of anti-social behaviour or tenancy breaches and initiate any necessary resolutions within prescribed timescales. You will be proactive in solving a wide range of customer enquiries and problems on a day to day basis, using your own initiative to make and communicate clear and sensible decisions to customers, with line manager approval where appropriate.
* You will manage an individual caseload, whilst still working as part of the team.

Requirements of the Tenancy Advisor:

* Educated to GCSE standard
* You will have experience within a customer service environment working for a Housing Association or other public service organisation
* You will also have experience using Microsoft Office applications
* Understand the role and scope of Social Housing providers.

If you meet the requirements and feel that this Tenancy Advisor role is right for you then please apply today!

Closing date: 11 July 2018

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .

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