Customer Relationship Manager /French Speaking

Job Type:
Contract
Job Sector:
Customer Service
Region:
South East
Location:
Reading
Salary:
£30,000 to £30,888 per annum
Posted:
29/06/2018
Recruiter:
Advantage Technical Resourcing
Job Ref:
AdvEU_816225

**Customer Relationship Manager/French Speaking- 18 month contract–up to �30888 per annum - Reading **

Our client is a leading IT and gaming organisation based in reading who are looking for an experienced French speaking Relationship Manager to join there busy team.

If you are interested in this role please send your CV urgently, there is a deadline on this role so respond early to avoid missing out. Unfortunately due to the large number of applicants individual feedback cannot always be given.

The Customer Relationship Manager will be responsible for handling customer escalations that come to through channels such as Executive, Legal and Press. Escalations will require direct customer interaction via phone with the goal of identifying and resolving issues related to consumer products and services, ensuring they are resolved within established guidelines/policies. These escalations are some of our most challenging and difficult customer issues and will at times require the individual to deal with sensitive customers or situations. Customer relationship managers are highly motivated people with empathy, passion, integrity, and a knack for investigation & problem solving.


Responsibilities:

Customer recovery and problem resolution.
Relationship management
Documentation of customer issues for further analysis by the business.
Identifying reoccurring or emerging issues and escalating to the appropriate channels.
Collaborating with teams such as Legal and Public relations to ensure issues are managed appropriately
Ensuring strict service levels are adhered to
Self-prioritize and manage case work.
Grow to become a Subject Matter Expert in an area of focus.
Cross training, team operational projects as requested
Fully own the customer relationship through to resolution
Customer Service and support experience
Technical support experience
Escalation management & Critical situation handling

Experience Required

Fluent French and English Speaking
Customer Service and support experience
Technical support experience
Demonstrated business maturity
Escalation management & Critical situation handling
Problem solving and research skills
Computer/Technical skills
Organizational skills with attention to detail
Understanding of Reverse logistics
ITIL or similar problem management


To apply for this role please send through your CV for consideration and we will be in touch should your experience match our criteria. Unfortunately due to high volume we will only be able to contact those who have been shortlisted. Ref.816225

Advantage Resourcing is a service driven recruitment consultancy.

Contact Details:
Advantage Technical Resourcing
Tel: (0)161 286 4981
Contact: Advantage Resourcing
Email:

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