Inbound Customer Advisor

Job Type:
Job Sector:
Customer Service
£16,000 to £16,000 per annum
Salary Description:
£16,000 rising to £16,800 upon successful completion of probation
Skipton Building Society
Job Ref:

As a mutual, at Skipton Building Society we put people first – that means customers and colleagues. We’re currently looking for warm, outgoing Customer Advisers to join our vibrant, sociable team of great talkers – and even better listeners – at our Head Office in Skipton. We want our customers to have an excellent experience every time they call us. So if you love helping people and having conversations that leave them feeling great, this is your chance to start a career full of opportunity, reward, growth and achievement.  
Package descriptionIn return for all your hard work and commitment, you will get the support and recognition you deserve. You can expect a structured training and development programme tailored to your needs. You will also be eligible for the following:

Competitive Employer pension contribution
Company paid life assurance scheme
25 days holiday (plus bank holidays and the opportunity to participate in the annual Holiday Trading Scheme to buy/sell extra days)
Annual discretionary bonus scheme
Childcare vouchers
Volunteering days
Colleague discounts at a range of UK wide retailers, including holidays, restaurants, fashion, days out and more. Accessible via an online platform and mobile app.
Discounts/cashback on selected products and services
Employee Assistance Programme
Diverse culture

Skipton are an equal opportunities employer and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Main responsibilitiesPersonality, positivity, resilience and a genuine interest in people – these are much more important than experience, as you’ll be given comprehensive training on joining us, as well as the chance to train in more specialist aspects of the job as you go along. You’ll be handling general telephone enquiries for a range of services, as well as calling people who’ve enquired via our website. And because we care about our customers, we won’t rush you. Our primary role is to give the customer the best possible experience. And if that’s something you excel at, there are a number of great rewards up for grabs, including a great working environment and lots of events to get involved in throughout the year.
Ideal candidateWorking shift patterns including some weekend and evening hours, you’ll be flexible, as well as outgoing and enthusiastic. Previous telephone or customer service experience is an advantage, as is a financial services background but this is not essential. You will feel comfortable working with basic IT systems and enjoy working in a structured environment.

We’re looking for people with ambition too, as the role will open up plenty of ways to progress your career with us – within Skipton Direct or the wider business. It may be that training to be a Financial or Mortgage Adviser is something that interests you. Or potentially a leadership role in the future.  Skipton Direct offers a great opportunity to learn so much about the Society and its customers as well as ways to develop your career.

So join us, and you’ll be challenged, motivated and inspired to offer excellent customer service, with an organisation that cares about its people.  
About the companyAt Skipton Building Society we are not just another Financial Services Institution we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do.

The same goes for our people. We can only be successful as a business if we have great people and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key to the delivery of the outstanding level of personal service we offer our customers.

We’re committed to creating a diverse and inclusive workplace where every colleague has an opportunity to fulfil their career potential. We respect and appreciate the value that our colleagues’ unique differences can bring and offer consideration for anyone seeking a more flexible work-life balance. If you have a need for flexibility then please let us know.

Contact Details:
Skipton Building Society
Tel: 0200 000 0000
Contact: Sophie Naylor

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