Infrastructure Services Analyst

Job Type:
Job Sector:
East Anglia
£25,000 per annum
The One Group Technical
Job Ref:

My Client Is a leading Pharmaceutical organisation that is making huge strides in developing life changing drugs. This is a unique opportunity to work for one of the fastest

The ideal candidate will have Knowledge of the following technology:

• Detailed knowledge of Windows 7/8 & 10
• Strong knowledge and hands-on experience of system administration within a Windows Active Directory Domain environment, including Microsoft Exchange, Office 2010/2013/Office 365, and Skype for Business
• SharePoint 2010/2013 and SharePoint Online administration
• Working knowledge of networking tools such as DNS, DHCP, and Group Policy

Attributes and Behaviours:
• Has a ‘Service’ mentality, recognising and promoting the enabling value that technology can provide to customers
• Ability to develop pragmatic, innovative approaches to the adoption of technology/IS solutions within strict regulatory constraints
• Forms trusting, collaborative and strategic relationships with internal stakeholders and external partners with skills in assertion, negotiation, influencing, tact and diplomacy
• Can instil a culture of considered change management for his or her deliverables in order to drive effective adoption and maximise the customer experience
• Demonstrates a ‘can do’ approach

The IS Analyst will work in close partnership with Information Services colleagues to support the corporate infrastructure and computer systems including:

• Prompt and efficient triage of Tier 1 and 2 incidents, management and resolution.
• Prompt escalation and collaboration in relation to tier 3 incidents
• Logging of all incidents using ServiceNow
• Procurement and provision of computer equipment and peripherals to employees
• Tier 1 and 2 administration and monitoring of Backups, Active Directory, Mail filters, Anti-Virus and other operational tools
• Client software/hardware installation and configuration
• User and team training, and guidance on best practices
• Project support to IS colleagues
• Completion of appropriate Compliance documentation

With offices in Cambridge, Northampton and Peterborough – The ONE Group’s recruitment specialists offer unparalleled recruitment expertise across seven specialist divisions; Accountancy & Finance, Executive Search, HR, IT, Marketing, Office Support and Technical.

Whether you are looking to advertise a job, or take the next step in your career, we offer an ever-growing employment network, which currently exceeds 50,000 people in the East of England and The Midlands.

We pride ourselves in adding value to any recruitment experience, with the foundation of our success coming from customer service, expert knowledge of the local marketplace and our understanding of the significant value people can add to the workplace.

This isn’t just recruitment, it’s: Recruitment as it should be.

For more information, call us or visit our website at

Contact Details:
The One Group Technical
Tel: 01223237888
Contact: Todd Mills

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