Job Type:
Job Sector:
Admin, Secretarial
£105 to £105 per annum
Salary Description:
£8.75 - £8.75
Shaw Healthcare
Job Ref:

Main responsibilitiesOverall Objective:               

To contribute to providing a safe, well structured environment in which patients are treated respectfully, decently and holistically. To provide a welcoming and efficient front line service to all telephone callers, patients and visitors. .

This is a fixed term for 5 to 6 months. 

Qualifications & Training: 

A minimum of one year’s previous experience as a receptionist or in a customer service / front line environment.

Health & Safety:  

All employees have a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions

Employees are required to co-operate with management to enable Surehaven Ltd to meet its own legal duties and to report any hazardous situations or defective equipment

Key Responsibilities:

To ensure that you demonstrate Surehaven’s values in the way that you work on a daily basis and that you make the difference count
To ensure that you contribute to providing a safe, well structured environment in which patients are treated respectfully, decently and holistically
To respect the confidences of patients, except where to do so would result in harm to a patient, or damage the organization or result in a criminal offence being committed
To operate the telephone system including responding to enquiries, screening and transferring of calls in a professional manner at all times.
To ensure that the reception area is professionally presented at all times and to act as hostess on occasions as required, offering refreshments to our visitors.
To ensure that safety and security arrangements are adhered to at all times, ensure that all visitors to site have their identity checked and that they are issued with a security pass.
To monitor CCTV cameras whilst based at reception desk, reporting any concerns to the Senior Administrator immediately.
To undertake general administration tasks as requested by the Senior Administrator e.g. photocopying, copy typing and audio typing.
To exercise integrity in respect of confidential matters and personal information about patients and staff alike.
To act as Fire Warden in cases of alarm.
Maintain accurate incoming and outgoing mail logs, including organising recorded delivery items, special delivery items and signed for items.
Make appointments in electronic diaries.
Deputise for the secretary/administrator when required.

The ideal candidate would possess:-

An outgoing personality.
Good written and spoken communications skills.
The ability to stay calm under pressure.
Good organisational skills.
The ability to be discreet and tactful.
The ability to be courteous but firm when dealing with difficult customers.
Efficient and well organised.
Self-motivated and able to use initiative.
Confidence when using a computer and office equipment.


Health and Safety


To be responsible for your own health and safety and that of others working with and around you.
To promote interests and welfare and maintain goodwill of the Company.


The above list of duties is not exhaustive and may be modified from time to time in accordance with the development of the service and the employee.
Ideal candidateJob Title:                               Receptionist


Location:                                             Glasgow


Reports to:                            Senior Administrator


Accountable to:                    Hospital Manager


Conditions of Service:               Surehaven Ltd terms and conditions apply

This is a fixed term for 5 to 6 months. 

Contact Details:
Shaw Healthcare
Tel: 0200 000 0000
Contact: Surehaven Glasgow

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