2nd Line IT Support Analyst

Job Type:
Job Sector:
South East
£24,000 to £30,000 per annum
Salary Description:
�24k - 30k per year
TalentSpa Recuitment
Job Ref:

2nd Line IT Support Analyst

Location: Wokingham

Salary: �24,000 - �30,000 per annum

This role with require travelling to other company offices and customer sites in and around Wokingham.

About the company:

Our client is a technology services provider; supporting its customers through the complex lifecycle of their assets from acquisition through to retirement, including supply of all the resources required to consult, support and project manage throughout the journey.

The role of the 2nd Line IT Support Analyst:

They are looking to hire a 2nd Line IT Support Analyst into their Managed Services team to provide a proactive and reactive technical support service to achieve customer satisfaction as required across both our client's and customer environments.

In this role, you will work as part of an established team to manage and facilitate the resolution of technical issues in a timely and effective manner, ensuring minimum business impact in accordance with KPIs and SLAs.

Requirements of the 2nd Line IT Support Analyst:

* Experience with building physical and virtual machines
* Proficient with operating systems, including but not limited to:

* Windows 7 - 10
* Windows Server 2008 - 2016
* Linux variants (not essential)
* Demonstrable experience in the following technologies:
* Windows 7, 8.1 and 10
* Office 2010 - 2016 and 365
* SharePoint
* Active Directory
* Mobile phones (iOS, Microsoft and Android)
* Video Conferencing

* Ability to handle day-to-day technical issues, including but not limited to:

* Printer issues
* Performance issues with user devices
* Hardware fixes and warranty management
* Installs, moves and changes
* Password resets
* Application failures
* Setting up mobile devices
* BOYD support
* Phone support (deskside and mobile)
* Boardroom support

* Technical troubleshooting in heterogeneous environments
* Basic working knowledge of server infrastructure and networking
* Experience working with ticketing systems such as ServiceNow
* Knowledge and understanding of working to defined SLAs
* Understanding of IT workflows/ITIL practices
* An excellent troubleshooting mentality
* Excellent communication skills both verbal and written
* Ability to multi task, handle high workloads and high call volumes in a busy working environment
* Proactive approach to problem solving and service improvement
* Ability to cross train and pick up different technologies as required
* Ability to liaise effectively with users and other support team members

If you meet the requirements and feel that this 2nd Line IT Support Analyst role is right for you then please apply today!

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .

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