Channel Support Administrator

Job Type:
Job Sector:
Admin, Secretarial
South East
£21,500 to £21,500 per annum
Salary Description:
£21500 - £21500
Job Ref:

Channel Support Administrator - Reading – Full Time – c£21,500 + Quarterly Bonus + Excellent Benefits

Are you a confident customer service administrator?

Do you have a keen eye for detail and the ability to work to deadlines?

Do you enjoy liaising with customers and solving problems?

If so, Kyocera, are looking for 2 permanent Channel Support Administrators and one to work on a 6 month fixed term contract to join our team in Kings Langley.  As Channel Support Administrator, you will be liaising with lots of other teams around the business to ensure that customers are kept updated regarding their orders. We are looking for candidates with exemplary customer service abilities as you will be working for both sales and service teams and their customers

If this sounds like an exciting opportunity for you, please apply today!

About Kyocera

The Kyocera Corporation, which is headquartered in Kyoto, Japan, is one of the world's leading providers of fine ceramic components for the technology industry and employs more than 75,000 employees globally across the group of over 260 companies.

In the UK the business has established itself as one of the leading providers of document management solutions including printer and printing solutions and is part of a group of 3 companies Kyocera UK, Annodata and MCL. With over 500 staff working for Kyocera in the UK our team are mainly based in the field and consist of field service engineers and sales managers. The staff based in the Kyocera UK head offices in Reading look after IT, Technology, Marketing, Sales, HR and Finance.

As part of a global corporation, we are proud of the company we work for and the values we stand by.

The Role

Kyocera is looking for a Channel Support Administrator to process customer purchase orders, liaise with planning, marketing and problem management regarding deliveries and installations.  You will be the central point of contact for Kyocera’s channel partners and customers for all sales and service related activities.

· Liaising with sales teams and customer contact to provide progress reviews

· Monitoring backorders – prime stock and spares – and managing customer expectations regarding availability

· Handling proof of delivery notes

· Ensuring that returns and credits are handled effectively

· Pricing and availability enquiries

· Responding to customer specific requirements – e.g., ordering of PCT paper deflectors

· Providing telephone and administrative support to the sales teams

· Liaise with customers to ensure optimal service delivery

· Liaise with suppliers to ensure efficient provision of service

· Communicate with Supply Chain Management on issues affecting stock provision

​Key Skills, Responsibilities and Attitudes

Background in customer service and working as part of a team
Proven skills in multi tasking and taking ownership of workload
Able to thrive in a busy office environment, exhibit a sense of urgency, flexibility and high work standards
Previous administration experience at a high level
High degree of attention to detail
Experience liaising with multiple teams
High level of PC literacy required, skilled in standard MS applications

Benefits for permanent staff include

25 days holiday per year (+ 8 days bank holidays)
Pension (5% OTE)
Life Assurance (4 x OTE)
Private health insurance
Medical Expense Insurance
Dental Insurance
Travel Insurance
Free onsite parking (in Reading)

Next Steps

If you feel you have the necessary skills and experience for this Channel Support Administration role, then please click apply and complete our application process through staff-finda.
Package descriptionChannel Support Administrator - Reading – Full Time – c£21,500 + Quarterly Bonus + Excellent Benefits

**Skills Required**

admin, customer service, detail,


admin, customer service, detail,

Contact Details:
Tel: 0200 000 0000
Contact: Annette Lind

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