IT Support and Engagement Analyst (IT/ Legal Insur

Job Type:
Job Sector:
£35,000 to £40,000 per annum
Salary Description:
£35000 - £40000 Per Annum
Additional Resources
Job Ref:

IT Support and Engagement Analyst (IT/ Legal Insurance) - London

£35 to £40k + bonus + benefits

My client, a legal Insurance services company is looking for an IT Support and Engagement Analyst to act as a face of the firm in their London offices to provide support and training to their teams and delivering a good service across the business.

They are the leading providers of legal and handling services to the UK general insurance sector. Currently they provide specialist services to 12 of the UK`s 20 largest motor insurers in areas such as counter fraud, costs, credit hire, defendant services, large & complex injury and recoveries.
The basic purpose of the job and its primary objectives:
This role will be based in our London office with the occasional visit to Southampton. The successful candidate will be required to work remotely with our Head Office Service Desk, Infrastructure and Super User teams to ensure all our offices receive the appropriate support and attention.
We are looking for an engaging individual who will act as a face of the firm in our London offices to provide support and training to our teams. You will be focused on delivering a good service, engaging with partners, fee earners and support staff with their IT needs.

Main Responsibilities:

Working with the Service Desk, to provide desk-side support across the business
Using software tools and manual audit processes, maintain a database of all IT-managed hardware and software across all branches of the business.
To manage the lifecycle of desktop IT hardware (PCs, thin client devices, laptops & printers) ensuring that scheduled purchase, replacement, maintenance and end-of-life disposal are achieved in line with the firm`s processes and in compliance with relevant regulations and best practices.
To manage the lifecycle of desktop software including, the base image, ensuring that licensing requirements are communicated to the appropriate team, that licensing restrictions are adhered to and that appropriate versions of all software are released and maintained.
To manage the lifecycle of user accounts from identifying new staff joining, allowing the appropriate level of access to IT system(s) based on user roles, amending AD/Exchange/other security as appropriate as users and/or services change, and ensuring that access is removed at the appropriate time when users leave the business.
To review and recommend improvements to existing hardware, software and user account management processes.
Working with the Infrastructure Team, to assist in testing and maintaining cabled and WiFi network access, including monitoring capacity in growth areas.
Assist in planning and execution of equipment installation for new staff and equipment moves during team/department/office re-organisation.

Skills required:

Service driven
Good communicator
Embrace change
Ability to measure and assess staff IT levels/needs

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Contact Details:
Additional Resources
Tel: 0845 450 6635
Contact: Paul

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