Customer Relationship Manager

Job Type:
Job Sector:
South East
Salary Description:
Job Ref:

Customer Relationship Manager (French speaking)- Reading - £28,000 per annum- 18 Month Contract

My Client has released an exciting opportunity to join their team in Reading as a Customer Relationship Manager. The right candidate will be responsible for handling customer escalations that come to the Advocacy escalations will require customer interaction via phone with the goal of identifying and resolving issues related to customer products and services, ensuring they are resolved within established guidelines/policies.

Position Purpose:
The Executive Escalation team intakes and resolves cases that come to outside of the designed support model. We seek to learn from every interaction and advocate for an effortless support experience to bring the voice of the customer into the design of the future experience. We work across the complete range of consumer offerings including software, services and devices such as Xbox.
Customer recovery and problem resolution.
Relationship management
Documentation of customer issues for further analysis by the business.
Identifying reoccurring or emerging issues and escalating to the appropriate channels.
Collaborating with teams such as Legal and Public relations to ensure issues are managed appropriately
Ensuring strict service levels are adhered to
Self-prioritize and manage case work.
Grow to become a Subject Matter Expert in an area of focus.
Cross training, team operational projects as requested.
Follows all privacy policies, legal considerations
Full own the customer relationship through to resolution

Must be a Fluent French Speaker

This position closes Wednesday the 4th of July.

To apply please email a up to date CV to Nikki at

STR Limited is acting as an Employment Business in relation to this vacancy

Contact Details:
Tel: not in use
Contact: Kris Clare

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