IT Support Analyst (1st/ 2nd line support)

Job Type:
Job Sector:
North West
Manchester, Altrincham, Sale, Stockport, Cheshire, Wilmslow
£20,000 to £22,000 per annum
Salary Description:
£20,000 to £22,000 + benefits
Actis Recruitment
Job Ref:

Remote 1st/2nd line support based South Manchester (close to Manchester Airport) to £22k - One of the North West’s most progressive and innovative Managed Service Support Companies is expanding and seeking to recruit an outgoing and ambitious IT Service Desk Analyst to join an established team.


18 months+ commercial experience of providing 1st/2nd line support

• MS Server 2008/2012/2016
• Active Directory (setting up users, deletions etc)
• Exchange administration
• Office 365 portal admin
• Knowledge of LAN, VLANs
• General Desktop, Windows 7, 8, 10 etc

Any experience of Virtualisation, Sharepoint, Switches/Routers would be beneficial

A team player with previous helpdesk support experience you will possess excellent fault finding skills, be well organised with an ability to communicate with clients, gather information and prioritise.


Your role as IT Support Analyst will involve providing 1st & 2nd line remote support to a wide client base. This will involve supporting a variety of issues via remote technology, identifying problems, troubleshooting and escalating where appropriate.

This is an excellent opportunity to join a growing company who can offer excellent career prospects through to 2nd and 3rd line support, with all staff encouraged to pursue professional accreditations to assist in personal development.

Based South Manchester with good transport links.

£20,000 – £22000 + benefits

Contact Details:
Actis Recruitment
Tel: 0161 247 8660
Contact: Ian Shaw

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