Technical Support Advisor

Job Type:
Contract
Job Sector:
Management
Region:
London
Location:
Unspecified
Salary Description:
£21k - 22.2k per year
Posted:
04/07/2018
Recruiter:
ATTB
Job Ref:

TECHNICAL SUPPORT ADVISOR Verisure is growing yet again! If you are looking for a new challenge and building a career. Why not join a world class company that operates on excellent quality customer service with progression and development that can help you reach your goal and in turn achieve ours too - Success. Apply Now! Brentford, Greater London Full-time / Permanent Salary: £21,000 pa + Performance based bonus Working hours: 40 hours per week 4 on 2 off shift pattern ROTA. Must be flexible with shifts as per business requirements. Holidays: 28 days this includes bank holidays About Us Verisure is a rapidly expanding company with very strong corporate background in 14 countries in Europe and around the globe. We are Europe’s leading supplier in innovative security solutions with more than 25 years of experience. At Verisure our first priority is our customers. We protect what matters most to our customers 24 hours day / 365 days a year, making sure that your safety and that of your family are not a problem. We believe in innovation as well as in our employees which is why at VERISURE we always promote from within the company and have excellent career paths. Duties & Responsibilities Interact with customers on the phone, understand their needs, handle inquiries on technical support issues and resolve queries Work with our technicians and installers to provide advance technical support over the phone. Logging all incidents on the database Providing excellent levels of customer service and support Diagnosing technical faults and providing over the phone solutions. Remote alarm testing, alarm scheduling and trouble shooting Maintenance and services scheduling Internal technical tools testing Required Ability to multitask effectively whilst keeping a high level of service quality. Proactive and work effectively and efficiently. Tech Savvy Individual Excellent written skills Excellent communication skills with problem solving attitude. Like working in a team and you are a team player. Have computer and MS office skills. Love learning in a dynamic and challenging environment. Ambitious and willing to accept new challenges. Benefits Perk box discounts and Pension Scheme. Employee alarm discount programme after completion of Probation period. One year service additional holiday. Career Progression performance based Free Fruits, Tea, Coffee, Hot Chocolate. ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL

Contact Details:
ATTB
Tel: not in use
Contact: Kris Clare
Email:

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