Customer Services Advisor

Job Type:
Permanent
Job Sector:
Customer Service
Region:
London
Location:
London
Salary Description:
£Competitive + Benefits
Posted:
05/07/2018
Recruiter:
CVWOW
Job Ref:
DF-CCSSA-LONDON

Do you have proven experience in providing excellent customer service within a FMCD setting? If so Leathams are recruiting for a Customer Services Advisor to join their team!

Here at Leathams, we're a dedicated, hard-working bunch (over 255 at the last count), linked by a real love and passion for food and a willingness to try anything once! Innovators in food since 1980 we proudly serve the Foodservice, Ingredients and Retail Sectors.

Due to continued growth and success, we are now looking for a Customer Services Advisor to join the team in South Bermondsey, London.

Customer Services Advisor responsibilities:

- Communicate with relevant departments/account managers to ensure optimum levels of resolution to customer:
- Stock discrepancies - purchasing/operations departments
- Shortages, failed deliveries/late deliveries, eta's - operations department
- Proof of delivery and queries - accounts department
- Night deliveries including shortages, damages, re-deliveries, credits - operations department
- Co-ordinate new Group Account set-up, overseeing service levels during mobilisation and on-going where required
- Maintain log and forward complaints to relevant department
- Sodexo complaints - maintain log, communicate with account manager
- Identify and propose recommendations to reduce costs to the business whilst maintaining or improving service levels
- Running reports


The ideal Customer Services Advisor:

- Experience of a sales/customer service environment
- Able to communicate effectively at all levels both internally and externally
- Efficient administration skills displaying attention to detail
- Good IT skills
- Multitasker


In return for your appreciated work as our Customer Services Advisor, you can expect a highly competitive salary on top of a range of excellent benefits!

If you feel you have to determination to excel as our Customer Service Advisor, we would love to hear from you. Click APPLY now!

The vacancy you have applied for is being advertised by CVWOW Ltd, the UK's leading, award winning recruitment specialist. No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status. Full terms and conditions of the CVWOW business can be found on our website.

Contact Details:
CVWOW
Tel: 02392856811
Contact: Holly Willis
Email:

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