Members Support Officer

Job Type:
Job Sector:
Admin, Secretarial
Salary Description:
£14.84 - £18.49/hour
Job Ref:

Contract Role, Woolwich, 9 to 5, £14,84 - £18.49

DUTIES OF THE POST Under the direction of the Members’ Support
Services Manager, provide secretarial, administrative and personal
assistant support to allocated Councillors. To work as a member of a
team in ensuring that services to Councillors are provided in
accordance with specified service standards and working protocols.


* To assist and support allocated Councillors in carrying out their
Council duties and responsibilities, including processing
correspondence and enquiries, responding on their behalf as
appropriate, and preparing or drafting correspondence for their

* To investigate individual cases on behalf of allocated Councillors
in respect of their special responsibilities and in their role as
a Ward Councillor, seeking information from appropriate officers
in order to provide a comprehensive response. To bring to the
attention of allocated Councillors any cases requiring their
personal attention. To maintain appropriate records using
information systems including Covalent

* To acquire and maintain an awareness of issues and developments
relevant to the special responsibilities of allocated Councillors
and to bring relevant matters to their attention as appropriate.
To ensure that the allocated Councillors are kept fully briefed on
important and potentially controversial matters

* To ensure that letters, telephone calls and other enquiries are
dealt with on behalf of allocated Councillors. To be responsible
for the receipt and logging of all incoming post, ensuring that
appropriate action is taken. Exercise discretion in individual
cases as to whether a matter needs to be brought to the attention
of the allocated Councillor, or can be referred to the relevant
Council Department. To maintain records as appropriate of such
enquiries and action taken

* To act as a contact point, as appropriate, in relation to matters
being, or to be dealt with, by the allocated Councillors. To relay
information and take action, as appropriate, to ensure that
activities are properly co-ordinated

* To maintain appointment diaries for the allocated Councillors. To
maintain a bring forward system relating to matters dealt with on
behalf of allocated Councillors and to progress these matters, as

* To arrange meetings on behalf of the allocated Councillors,
including collating relevant papers, preparing minutes and all
domestic arrangements. To assist the allocated Councillors in
preparing for such meetings and other events as necessary, by
obtaining information, providing briefing papers, etc on matters
to be discussed

* To be responsible for booking seminars, conferences and
accommodation etc and for all travel arrangements

* To undertake word processing, as required. To be familiar with and
operate a range of software including Internet/Intranet,
spreadsheets, databases and electronic diaries

* To liaise on behalf of the allocated Councillors with Chief
Officers and other Council staff, the Press Office, members of the
public, community groups, other local authorities, local authority
associations, government departments, Members of Parliament, and
other agencies and organisations

* To research, record and collect data and statistical information,
producing analysis and report/briefing notes as required

* To undertake other assignments or projects, appropriate to the
work and grade of the post, as directed by the allocated
Councillors or Members’ Support Services Manager

* Ensure that allocated Members receive a level of service which is
appropriate for their allocated responsibilities and is in
accordance with specified service standards and working protocols

* As directed by the Members’ Support Services Manager, to work with
and provide relief cover for other Support Officers, in order to
ensure that priority demands are met and to assist the team in
providing and maintaining a high quality support service for

* As a member of the Members’ Support Section, to assist as required
in other activities relating to the work of the Section to ensure
the overall success of the Section in maintaining acceptable
levels and quality of services and in meeting priority demands

* In discharging the duties of the post to have regard to the Health
& Safety, Equal Opportunities, and Customer First policies of the

Contact Details:
Tel: not in use
Contact: Kris Clare

You may return to your current search results by clicking here.


This website uses cookies. Read our cookie policy for more information. By continuing to browse this site you are agreeing to our use of cookies.

Latest Job Listings