Customer Service Advisor - German Speaking

Job Type:
Job Sector:
Customer Service
North West
£20,000 to £20,000 per annum
Salary Description:
£20000 - £20000 Per Annum + Benefits
Job Ref:

Due to our unrivaled growth, Euro Garages are now looking for a German Speaking Customer Service Advisor to join our recently team based in our Head Office in Blackburn.

The Role

As a Distribution Customer Service Advisor, you will be required to provide world-class customer support to the retail business and wider operational team based in Germany, ensuring no disruption to supply or distribution of products to sites.

Customer Service Advisor main duties include:

- Provide excellent customer service whilst handling incoming calls and enquiries
- Have a good telephone manner, including clear speech and excellent manners
- Have good administration skills for note taking, report writing and keeping track of multiple tasks at once
- Computer literate and able to use systems and data bases
- Ensure deliveries are planned in a cost efficient and timely manner in line with service level objectives
- Foster a continuous improvement environment to enhance customer satisfaction, service levels and processes
- Identification of new opportunities and potential process improvements
- Manage any service quality issues working closely with the in-country sales management teams

The ideal Customer Service Advisor:

This is a full-time permanent role, candidates with previous customer service experience are desired however full training will be provided. Candidates must be fluent in both English and German. You will also need to possess:

- Ability to think strategically; creative problem-solving skills
- Ability to communicate with different teams and customers
- Manages effectively internal and external relationships
- Fluent in both English & German

You Will Receive:

As our Customer Service Advisor, you will earn a competitive salary of £20,000 per annum. additionally, you will receive:

- Flexible working hours
- A passionate and fun team environment
- Fantastic development opportunities

About Euro Garages

Euro Garages is one of the UK and Europe's largest privately-owned forecourt retail operators. Euro Garages have strategic brand partnerships with BP, ESSO, Shell, SPAR, Starbucks, Subway, KFC, Greggs and Burger King. With over 700 sites across the UK, and growing, career development is very real possibility with us!

If you are passionate about Learning and Development, see yourself as our German Speaking Customer Service Advisor, have a creative flair, love a challenge and enjoy working as part of a team then this role is for you!

Successful candidates must have the right to work in the UK.

The vacancy you have applied for is being advertised by CVWOW Ltd, the UK's leading, award winning recruitment specialist. No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status. Full terms and conditions of the CVWOW business can be found on our website.

Contact Details:
Tel: 02392856811
Contact: Holly Willis

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