1st Line Support,helpdesk, help desk, service desk, technical support

Job Type:
Permanent
Job Sector:
IT
Region:
London
Location:
Barking & Dagenham
Salary:
£15,000 to £25,000 per annum
Salary Description:
�15k - 25k per year + benefits
Posted:
09/07/2018
Recruiter:
TalentSpa Recuitment
Job Ref:
CN/1st/ESS

1st Line Support,helpdesk, help desk, service desk, technical support.

THE CLIENT is looking for a customer service driven IT Helpdesk engineer based in Barking, Essex to join the company and progress to 2nd and 3rd level over time. We are looking for someone who is driven by passion, want to constantly learn and very focused on impressing customers!

With a track record of 30 Years with client retention at 97%, we are a business focused on expanding, increasing our horizons and getting the best people. We offer a work hard, play hard environment, with a dynamic friendly team.

Skills / Qualifications / Experience Required

* Minimum of 1 years' experience in same or similar role ; ideally gained by working for an IT MSP or solutions provider
* Proven experience in installing & configuring & supporting Windows 7, Windows 10 Pro
* Supporting PCs/Laptops/Tablets in a Windows Domain environment
* Supporting & Administration of Windows Active Directory & Group Policies
* Supporting Microsoft Office 2010 or 2013 / 2016
* Supporting & Administration of Office365 & Outlook Users
* Ability to rebuild workstations, laptops
* Installation of general PC / Network based software, Office, Sage/Adobe etc.
* Cabling; Cat5e, Patching & Terminating
* Familiar with IPHONES, IPADS, Blackberry & Android Devices for Email and Web use
* Able to use remote support tools such as RDP, Teamviewer and Logmein
* Ability to understand IP networks and debugging of basic network problems
* Able to configure ADSL Routers, WIFI Access Points, NAS Boxes, Network Printers, Scanners

Duties and Key Responsibilities

* Answering the incoming helpdesk calls that are logged via email, telephone and in person
* Investigating and resolving the logged helpdesk calls, escalating where needed
* Providing Telephone and / or Remote Support to solve customer problems/requests
* Visiting customer sites to install PCs, Laptops, software and upgrades as well as solve problems
* Working on new projects, building systems in the office for remote and on-site setup

Person Requirements

* 1 Years Commercial Experience
* Solid, proven communications skills to be able to provide Support over the phone and face to face
* Customer Service Driven
* Self-motivated to find answers, solutions and satisfy customer demands
* Able to understand deadlines, client needs and goals of business and turn projects around meeting deadlines
* Hold a UK Driving Licence

If the role would be of interest to you please send your CV to charlie.nagel@talentspa.co.uk or call 0203 758 9310.

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .
Email:

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