Customer Service Engineer

Job Type:
Job Sector:
Electronics, Engineering
South East, South West, East Midlands
£36,000 to £36,000 per annum
Salary Description:
Job Ref:

The Customer Service Engineer will install, troubleshoot, repair and maintain a range of medical diagnostic equipment and address customer support issues promptly and professionally. This is a field based role with significant requirement to work at customer sites.

What are my responsibilities?

* Work in cooperation with the Support Centre to carry out service, maintenance, updates and installation of Siemens Healthcare products within your designated product range and assist under supervision with other products.
* When applicable provide out of hours technical service support and complete individual mandatory weekend working provision.
* Attend product training courses (in the UK and abroad) and work toward completion, in order to build competence in providing technical assistance and support to customers.
* Identify any opportunities to improve efficiency and effectiveness of team processes.
* Maintain good communications and team working with all Managers and Colleagues.
* Escalate as appropriate situations where customer satisfaction is compromised or contractual obligations are unlikely to be met.
* Understand and comply with work instructions, quality policy and codes of conduct policies and regulatory requirements at all times.
* Ensure material parts are processed in accordance with policy.
* Complete personal administration in a timely and accurate manner.
* Maintain all test equipment, tools and company property in good and working order.

* What do I need to qualify for this job?

* HNC/HND in an Electronics, Engineering
* This is a field based role offering considerable independence
* Ideally you will have previous field service experience where you have undertaken fault finding on electronic equipment. You will also be required to have strong IT, Microsoft Office and Networking Infrastructure skills
* Your customer facing skills will be invaluable, as you will be required to interface with customers and staff at all levels within Siemens / Third parties, contractors, sub-contractors and suppliers and must quickly gain the respect of others, both colleagues and customers at all levels.
* You must hold a full UK driving license.
* Additional Information:

* A flexible approach to travel, providing out of hours technical support and working planned weekend and evening work is required.
* Attendance of training courses and technical seminars in the UK and abroad will also be required.

Matchtech acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Matchtech and may assist with processing your application.

Contact Details:
Tel: 01489 898 242
Fax: 01489 898290
Contact: Kimberley Sowden

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