Customer Service Administrator

Job Type:
Job Sector:
Consumer Goods
East Midlands
£17,000 to £17,500 per annum
The One Group Technical
Job Ref:

We have the pleasure of recruiting for a globally recognised brand.

Due to recent growth within the company we are looking to recruit dynamic professionals to join their ambitious administration team.

The role will be working closely within their customer services team so a good clear approach to service will be essential within this role. You will be comfortable working independently and as pat of a team. Attention to detail will also be paramount for a role of this nature as you will be liaising with different departments to assure a smooth journey for all parts of the business.

The roles and responsibilities would include but not be limited to the following

• Logging information on to a bespoke CRM system
• Investigate customer queries in order to carry out suitable action
• Arrange collections with customers in order to return into stock and credit
• Responsible for creating return orders and stock journals
• Liaison with the Quality department for quality discrepancies
• Assisting Customer Services in generating and releasing replacement orders
• Liaison with the warehouse with regards location checks and replacement orders
• Clear and efficient customer liaison via telephone and email
• Any other duties as required by the reporting line

Along with a generous basic salary there are a variant of other benefits.

Short-listing begins immediately.

With offices in Cambridge, Northampton and Peterborough – The ONE Group’s recruitment specialists offer unparalleled recruitment expertise across seven specialist divisions; Accountancy & Finance, Executive Search, HR, IT, Marketing, Office Support and Technical.

Whether you are looking to advertise a job, or take the next step in your career, we offer an ever-growing employment network, which currently exceeds 50,000 people in the East of England and The Midlands.

We pride ourselves in adding value to any recruitment experience, with the foundation of our success coming from customer service, expert knowledge of the local marketplace and our understanding of the significant value people can add to the workplace.

This isn't just recruitment, it’s: Recruitment as it should be.

For more information, call us or visit our website at

Contact Details:
The One Group Technical
Tel: 01733234000
Contact: Harry Nolan

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