Customer Service Advisor

Job Type:
Permanent
Job Sector:
Customer Service
Region:
East Anglia
Location:
Norwich
Salary:
£17,000 to £17,000 per annum
Salary Description:
£17000 - £17000 Per Annum + Benefits
Posted:
10/07/2018
Recruiter:
CVWOW
Job Ref:
HW-CSA-NORW2

***10 Customer Service Advisors needed ***

We are one of the largest guarantor loan companies in the UK, based in central Norwich. We are looking for 10 new Customer Service Advisors to join our team and help continue our growth plans for 2018 and beyond!

What can we offer you?

- A generous starting basic salary from £17,000
- Participation in profit sharing scheme
- Company contributed pension of 5%
- Private medical health care
- Death in service benefit
- 21 days holiday (increasing by 1 day per year up to a max of 25 days)


What's more there are plenty of opportunities for career progression as well.

Celebrating success is very important here at UK Credit and our monthly awards provide the perfect opportunity to make sure that outstanding performance is recognised and rewarded. Each of our Team Leaders starting by looking at an advert like this and took the plunge to join us as a Customer Service Advisor.

Sound good? This could be the career move for you so read on for more details.

What does the job look like?

This is an office-based role, in the centre of Norwich.

You will be the first point of contact for both inbound and outbound calls, building relationships with our valued customers and helping to guide them through the loan application process. Interacting with them through telephone, web chat, text and email communications, you will work to provide the best possible customer experience and resolve any questions they may have.

You will also be responsible for:

- Creating and managing customer records on the database accurately & efficiently, and update accordingly throughout customer interactions and the customer journey
- Proactively responding to customer concerns, questions and queries, often relating to misunderstanding of the product / process.
- Asking open questions in order to understand customer needs and personal circumstances.
- Completing electronic identification and credit checks
- Ensuring that all activities are conducted in line with both internal and external regulatory requirements and the concept of Treating Customers Fairly.
- Organising and prioritising your workload to manage cases effectively.
- Achieving performance and quality objectives, within the appropriate performance periods, whilst also adhering to all Company and regulatory requirements at all times
- Regular training and coaching sessions to hone skills and knowledge.
- Commitment to being enthusiastic, tenacious, customer focussed, influential and self-motivated.


What are we looking for from you?

It will certainly help if you are self-motivated and able to function as part of a team. You will have had proven experience dealing with customers alongside excellent communication skills, both written and verbal.

You will also:

- Have excellent organisational skills and ability to prioritise tasks.
- Be very much a 'people person' and enjoy building relationships with our customers.
- Be able to provide the best possible service that our customers have come to expect.
- Show dedication, enthusiasm, tenacity and pride in your work.


Because most of all we are looking for people with great attitudes and great values. Thirty years of experience tells us that we can train most people but we want to recruit people who have our values in their souls and we cannot train that. Either you have it or you don't. In short we want to recruit great Customer Service Advisors - not just The vacancy you have applied for is being advertised by CVWOW Ltd, the UK's leading, award winning recruitment specialist. No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status. Full terms and conditions of the CVWOW business can be found on our website.

Contact Details:
CVWOW
Tel: 02392856811
Contact: George Baker
Email:

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